Quality and Process Manager

Tewkesbury

It’s an exciting time to join Cleaner Safer Group and play a part in helping us to achieve
our purpose of working together for a cleaner, safer and more sustainable environment.

HETAS and Woodsure, not for profit organisations within Cleaner Safer Group, are
recognised by Government to certify biomass and solid fuel heating appliances, fuels
and schemes, with plans to expand and diversify.

During a period of continued growth, we have an opportunity for a Quality Systems
Manager, which is vital to our continued success as a Certification Body.

Having previously gained experience in a Quality or Compliance Manager/Lead
position, or possibly in a process management position, you will be able to take
ownership of understanding requirements of a quality standard or regulation, and of
implementing and maintaining quality management systems. You will bring an in-depth
understanding of the importance of documenting and implementing procedures,
document control, maintenance of quality systems and ongoing compliance
monitoring, to ensure that standards and regulations are adhered to, and that UKAS
accreditation is maintained.

Reporting into the Head of Technical and Certification, and working alongside
department managers and a Certification Evaluator, you will drive a focus on quality
and Certification, and help to encourage a culture of continuous improvement.

Knowledge and Skills required for this role:

• Experience of Quality Management Systems (QMS) and document control
• Knowledge of ISO 17025 and/or ISO 17065 would be ideal but not essential if you have experience of QMS for other standards
• Able to conduct internal audits alongside appropriately designed audit schedules
• Able to lead external audits professionally and confidently, representing our organisation to the highest standard, whilst also supporting key personnel  through an audit
• Ability to learn quickly, and to understand and break down a large amount of  information with ease
• A methodical and analytical thinker, who will probe with tenacity to discover the detail
• Accuracy and attention to detail is essential, alongside strong organisational skills
• Must be able to take ownership and know when to inform and escalate
• Practiced planning skills for implementation and management of an internal audit programme to ensure compliance across all departments
• Strong communication and inter-personal skills; must be able to engage, challenge and influence to attain details and drive recommendations, whilst avoiding conflict
• Proficient IT skills to produce version controlled documents and management information
• Able to present confidently and clearly to senior management

Why work for us?

We work in a modern working environment, with easy access to/from Tewkesbury, Gloucester, Cheltenham & Worcester.

With an inclusive workplace culture, employees are valued within a united, positive and friendly team atmosphere, all working towards shared objectives.

Employees have a heartfelt sense of ownership to achieve the organisation’s goals and are driven by our Values:

Integrity: We do what’s right
Committed: We’re driven to add value
Communication: We work together in a positive manner
Innovation: We stand for continuous improvement
Accountability: We empower each other to take ownership

Our attractive and comprehensive benefits package includes:

• Annual Salary Review Employee Retail Discounts
• Annual Surplus Share Scheme
• Christmas Shutdown
• Free On-Site Parking
• Free Refreshments
• Competitive Pension Funded Social Events
• Critical Illness Cover Generous Annual Leave (28 days + bank holidays)
• Cycle to Work Scheme
• Discounted Gym Membership
• Employee Assistance Programme
• Life Insurance
• Smart Casual Dress Code

To apply, please email your CV and covering letter by clicking on Apply Now or call Sandy on the number on the right of this advert if you would like to discuss the role in further detail.

Please note that CVs received from recruitment agencies are only accepted if we have engaged with the agency for this position.

Salary: up to £45,000 depending on experience

Hours Per Week: Full Time Mon-Fri 37.5 hours

To Apply simply click the 'Apply Now' button below and complete the online form including attaching an up-to-date CV.