Customer Service - People Skills in Gloucestershire

• Farms for City Children
• Salary: £28,222 pa
• Updated: 03-10-2024

An exciting new opportunity has arisen for a Kitchen Managerto join our dynamic social mobility charity which exists to remove the barriers that prevent children and young people having meaningful access to the natural world.  Through a week on one of our three heritage farms, Nethercott House in Devon, Lower Treginnis in Pembrokeshire, and Wick Court in Gloucestershire, children and young people experience increased learning and engagement, improved connections and wellbeing, and leave us with an enhanced sense of environmental citizenship.  Visiting children are immersed in the natural world of countryside through a food and farming offer that allows them to participate in the seasonal tasks of the day: sowing, growing and harvesting in our kitchen gardens; caring for livestock and looking after the land; and cooking up a home-grown feast in the farmhouse kitchen. In partnership with our commercial farming neighbours, children experience the benefits of collaboration, enjoy plenty of physical activity, good food, and fresh air, and discover the magical rural environment that is full of new words, sounds and experiences to inspire their creativity. Spending time working alongside real farmers fosters children’s independence and helps them to grow in confidence, develops their self-esteem, and encourages them to become more resilient. About the Role Passionate about nutrition, provenance and seasonal produce, this senior role is central to the efficient running of a busy kitchen providing three nutritious meals each day to a large residential accommodation for groups of up to 40 children and accompanying adults. As an important part of the house team, the person in this role will work closely with the Farm School Manager, Office Manager, Kitchen Assistants and General Assistants to ensure the needs of resident groups are met and that the highest standards of nutrition, food quality, food hygiene and health and safety are maintained. As a working farm, with an extensive kitchen garden operation, the Kitchen Manager plays a critically important role in the wider management of the site, working very closely with the Farm Operations Team to ensure we make the most of opportunities to rear, grow and use our own produce, making the links between food and farming explicit to our visiting groups. This role will have regular and direct contact with our visiting children and adults, including developing delivering cooking sessions for groups of children which inspire and engage, but also connect with their experience of working on the farm or in the garden. There is also a key role in welcoming them upon arrival, supporting their induction into the house and maintaining a warm and friendly relationship throughout their stay. We pride ourselves on being able to cater for a full range of dietary needs and cultural differences. This position is a farm-based role which will require only very occasional travel within the Charity’s regions in order to attend training or meetings, normally at one of our farms in Devon and Pembrokeshire. For full details about the role, please see the Job Description and Person Specification and Job Information Pack. Appointments will not be confirmed until the Charity has received two satisfactory professional references, evidence of the existing proof of right to work in the UK. Referees will not be contacted without candidates’ prior consent. Farms for City Children is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful candidates will be subject to a Social Media check and a DBS check at the appropriate level. Employment with the charity is conditional upon the charity being satisfied with the result of the DBS Check. Successful candidates will be asked to complete a self-declaration related to their criminal record or any information that would make them unsuitable to work with children. If you have lived or worked outside of the UK, additional information may be required from you to satisfy safer recruitment checks.  Any criminal records information that is disclosed to the charity will be handled in accordance with any guidance and/or code of practice published by the DBS. Farms for City Children is committed to promoting equality, diversity and inclusivity and supports and encourages under-represented groups.  We seek people from a wide range of backgrounds, with diverse lived experience, and we welcome applications from all sections of the community. What we Offer In return you will receive a starting salary of £28,222 and a range of benefits, which include: 25 days annual leave plus 8 bank holidays 6% employer contribution to NEST pension scheme Employee Assistance Programme How to Apply Deadline for applications is midday on Friday 11 October 2024  Interviews: Wednesday 16 October 2024 To apply please download and fill out our application form by clicking on Apply Now, once completed send via the email address to the right of this advert. You may also wish to fill out our equal opportunities monitoring form. Please click on Apply Now to see the Job Description and Person Specification for full details about the role and apply online. We are unable to accept just cover letters and CVs. NO AGENCIES PLEASE – DIRECT RECRUITMENT ONLY

• The Bridge - Connecting People
• Updated: 03-10-2024

About Gloucester & Cheltenham Jobs Fair The Gloucester & Cheltenham Jobs Fair is located at the Kingsholm Stadium, Kingsholm Rd, Kingsholm, Gloucester, GL1 3AX. The event attracts a mixture of different employers from various industries, all recruiting for local jobs. The Gloucester Job Fair is a great way to speak with potential employers face-to-face. You can apply for jobs, collect information on employers, ask them questions in-person, and even have a mini interview on the day. Please register for a free ticket pre-event. Tickets are subject to event availability and no tickets are issued on event days. Upon entry, please provide your ticket (Mobile or Printed). Tickets will be scanned on arrival to be able to enter the event. Your ticket admits you entry to the event and MUST be presented at the entrance upon arrival for scanning. Your ticket MUST be valid for the event date you're attending. Your ticket is non-transferable. Your tickets are NOT to be duplicated for the purpose of falsifying entry. The organiser reserves the right to cancel tickets/refuse entry. Check out if the venue has free parking, if you're travelling by car. Top tip - make sure you speak to every exhibitor at the Jobs Fair. You never know what jobs they may have on offer, so, don’t just look at their pop ups and think they're not for you, go and have a chat! Kingsholm Stadium Kingsholm Stadium is a 16,100 seater venue, home to Gloucester Rugby. It was built and opened back in 1891. Why should you attend? Speak directly with employers Get CV advice Get career advice Ask questions to employers on the day Get to see what local jobs are on offer Brush up on your interview skills Conduct interviews on the day with employers Help gain confidence in speaking with HR staff Interested in attending? View our Quick Tips

• Department for Work and Pensions
• Updated: 03-10-2024

This event is free to attend, with no registration needed. Request your ticket to book your space by emailing us at Gloucester.EAs@dwp.gov.uk All you need to do is: Arrive between 10am to 12pm Bring a CV if possible (advisable but not essential) Be prepared to chat to different people from our teams The venue offers great access to public transport networks if you're travelling by train or bus, and Pay and Display public parking if you're travelling by car.  

• The Cheltenham Trust
• Salary: £11.74 per hour
• Updated: 03-10-2024

Unleash Your Passion for Hospitality and Events and be part of something special - Join the Cheltenham Trust Events/Café/ Bars Teams! We have an immediate opportunity to join us on a part time casual basis and work alongside the team during busy periods. The positions offer flexibility and are ideal positions that enable you to contribute to the local community, develop your skills, and be an important part of a dynamic and growing team. Our Offer: • Casual contract – Hourly rate £11.74 • Flexible scheduling may include some evening and weekend working depending on venue or events schedule. • Fantastic employee leisure membership discounts • Staff discounts, including cafes and bars. What We're Looking For: • Previous supervisory experience working within hospitality events, weddings, conferences, parties etc. • Excellent communication and customer service skills. • Knowledge of food and beverage operations and health and safety regulations. • Attention to details, ensuring the venues are presentable. • Ability to work flexible hours, including evenings and weekends. You will be at the epicentre of a vibrant and diverse hospitality community and culture, from festivals to classical concerts, weddings, banquets, and more. Top-Tier Service Standards: Elevate your bartending and service skills to match the calibre of our events. As a vital part of our team, you'll contribute to delivering exceptional service, ensuring every guest leaves with a smile and a memorable experience. Our Organisation: The Cheltenham Trust is the lead provider of culture, heritage, leisure, and sport in Cheltenham, and we recognise that we need the right people with the right skills to help us achieve our vision, goals, and further growth. The Trust is an independent charity that manages five iconic and contemporary venues at the heart of Cheltenham including the Pittville Pump Room and Cafe, Cheltenham Town Hall and the Garden Bar, The Wilson Art Gallery and Museum, Leisure at Cheltenham, and the Prince of Wales stadium. We deliver a wide range of services and activities including hires and events, festivals and shows, exhibitions, leisure, cafes, and in-house catering. For more information, please send your CV as soon as possible to the dwetails listed on the right of this page, or click on Apply Now. Looking forward to hearing from you.

• Cott's Care Ltd
• Salary: Annual salary of £23,000 to £25,000 after training
• Updated: 03-10-2024

Are you an organised person and have an attention to detail, if so our job in Cheltenham is just for you. You will be: - Scheduling our care worker visits as well as general office admin duties. - Liaising with clients and carers. - Liaising with other office teams and Council Brokerage. - Given full training on specific programs. You will have: - Excellent organisational and time management skills. - Strong attention to detail and problem-solving abilities. - Good communication skills. - Ability to thrive in a fast-paced environment and adapt to changes in need. - Ability to use Microsoft Word and Excel. Cott’s Care is a well-established provider of quality care services across Gloucestershire since 2013. We are committed to creating a friendly and supportive work environment while ensuring that the standard of care provided remains exceptional. Our growth and success are testament to Cott’s Care’s dedication to both their clients and their staff. If you have office experience and feel your skills match those needed this could be the next step in your career. - Casual dress, friendly team. - Full time role office hours - Free parking - Blue Light Card available (NHS Discount Card) - Progression within the company - Personal development plan Please click on Apply Now and email your CV and covering letter.

• Albright IP Ltd
• Salary: Dependent on experience
• Updated: 03-10-2024

Albright IP has an opportunity for a Renewals Administrator (trainee, part-qualified, or qualified) to join a sociable team in our vibrant office in the heart of Cheltenham. It is a diverse role in a friendly and supportive working environment. No prior experience is necessary, but you do need excellent attention to detail. As a Renewals Administrator, you will provide administrative support to our Renewals Team, including preparing and sending reminders to clients, engaging with clients to take their instructions, and to renew patents for clients all over the world. Responsibilities will include: Accurately entering information on our in-house record system and monitoring deadlines Pro-active reminders to attorneys of renewal deadlines Answering incoming calls and answering queries via email, and, over time, giving basic patent advice and guidance to clients Completing official forms by using information in our database to prepare documentation for submission at Patent Offices Liaising with our Accounts Department and invoicing clients appropriately Dealing with incoming post and instructions from clients, associates, patent offices, and actioning accordingly Skills and Attributes: Excellent English language skills, with the ability to correctly interpret written materials Curious and willing to learn Excellent fact checking and excellent attention to detail Ability to use own initiative and be a positive team player with a ‘can do’ approach Competent and knowledgeable in the use of Microsoft Office suite (Word and Excel, in particular) Exceptional organisational skills with the ability to multitask Comfortable working with deadlines Able to deal courteously and efficiently with a wide range of people in a professional environment This role will be mainly performed on-site from our offices in the centre of Cheltenham, with the potential for some occasional remote working when you have gained significant experience. We will support the right candidate to obtain the Chartered Institute of Patent Attorneys Administrator qualification “The Introductory Patent Paralegal Course (IPPC)”, enabling you to formalise and evidence your understanding of the critical importance of meeting legal requirements and deadlines in Intellectual Property law. If you are interested, please send your CV with a covering letter explaining your suitability for joining our team by clicking on Apply Now.

• Superdry
• Updated: 03-10-2024

Type: Fixed Term Employed Full TimeReference: 11524Location: Unit 60 The Runnings Cheltenham Closing date for applications: 21.10.24Hours: 37.5 hours per weekSalary: £24,000 per year (pro rata) & benefits The Role As a Digital Customer Service Advisor, you will be the voice of our brand.  Our customers are really important to us, so we are looking for positive, solution focussed people to deliver excellent customer service and enhance their Superdry experience.  We want our customers to find it easy to get the help that they need, and this is why we interact with our customers via livechat, emails and social media.  We don’t have phones any more so the ability to digitally interact customers whilst showing your personality is really important.  Our customer values are to make it easy, take ownership, resolve first time, and to be a human being, and we live and breathe these in everything that we do. As we head into the busiest time of year, we want to expand our existing team and keep on delivering a fantastic service for our customers! We work hard but we also have a lot of fun along the way.  Our Superdry Customer Service Team won a national award this year for our approach to hybrid working.  We call it “work it your way” and offer full flexibility for you to work from our Head Office in Cheltenham, from home, or a bit of both if you’d prefer, whatever works best for you!  This includes all training for those people who don’t live locally.  You can work for Superdry from anywhere in the country! If you are full time you’ll work 5 shifts per week.  This will include weekend work which is normally every other weekend.  We’ll also consider part time applicants who can work 20 hours or more. You Will Fix things when they go wrong for our customers, creating positive experiences when things don’t go to plan. Deliver excellent service via our Digital channels whilst also understanding the need to work efficiently and effectively. Be a problem solver aiming to provide solutions for our customers. Have high standards, aiming to resolve our customer enquiries first time. Deliver and exceed personal performance targets to help support the overall Customer Service Department’s objectives over our peak period of the year. Work collaboratively with your manager and colleagues to share feedback and trends that may impact our customer’s experience. You Are Someone who is customer and solution focused, ideally with some customer service experience but this isn’t essential as full training will be provided. Digitally savvy, able to chat live to customers via Livechat and Social Media, bringing your personality to the conversation. A keen problem solver who can think outside the box An excellent communicator who can enhance the customer experience and work collaboratively with colleagues.  Computer literate (Outlook, Word, Excel), with good attention to detail and ability to multi-task. Able to bring your personality to the role and be a positive representation of the Superdry brand and customer experience.   Based in the UK. Working for Superdry has never been so rewarding… 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme An additional day off to celebrate your Birthday Company Pension scheme All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock A health cash plan is open to all employees. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff. A range of learning and development materials to help you in your career and grow with us A global employee assistance plan in place that you can access anytime you want - it’s free and confidential A range of local discounts with businesses across Gloucestershire At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible. Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.   #LI-SA1 Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.  Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.  We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything? Apply Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment. Back to search

• Morrisons Daily
• Salary: £11.44 per hour
• Updated: 03-10-2024

Looking to employ Customer Service Assistance/ Manager for Convenience store. You should have 1 year of previous experience for Assistance role and for Manager role 7 to 10 yrs experience working in Convenience stores/ Supermarkets like Co-op stores, Londis, Tesco, Sainsbury's, Asda, LIDL, ALDI, Budgens etc. You need to replenish stock, working on our checkouts, our friendly team love going above and beyond to bring our customers what they want. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle. PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. You will be responsible for: Knowing your customers and serving them with passion and pride; giving great natural service. Passionate and knowledgeable about the products and services within my store. Working across the store in our service, picking, cleaning and replenishment areas where required. Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Handling products with care to maintain quality and ensure they reach customers in the best condition. Being myself, living our values, making everyone feel welcome and always following our policies. At times, you may be required to accept deliveries into the store To take the initiative and make decisions that are right for our customers Work well within a team and communicate openly with others Build relationships with colleagues to create a team spirit, having fun and celebrating success Be at work on time, well presented and ready to be a brand ambassador Please click on Apply Now and email your CV and covering letter.

• Gloucestershire College Courses
• Updated: 03-10-2024

Learners can enrol on a course and start learning within a day or two, and while the course content is on a self-study basis – great for fitting in around work, homeworking and/or family life – all learners have access to support from our dedicated online support team. The Level 2 qualifications are like GCSE grade A*-C or 4-9, so these are great additions to a CV. Plus, each course can be completed in 15 weeks or less, and there are plenty of progression options and related courses available at GC, for those who decide to study further. Click on Apply Now. 

• National Careers Service (South West)
• Updated: 03-10-2024

The National Careers Service is adapting the way it delivers its offering to ensure it can continue to provide an uninterrupted service to thousands of citizens across Gloucestershire. The National Careers Service provides free, professional and impartial advice on getting a new job, changing careers, training, education and the labour market; support which is available to anyone aged 13+ and living in England. Whilst the face-to-face service is currently unavailable, individuals can continue to access that support using a multitude of alternative channels, including webchat, over the telephone, via video call, and through social media. Whether someone is needing support to find a short-term job, looking for a new career, or looking to build confidence and assess their skills, we have qualified advisers here to support them. Our free service can support individuals to: - Build confidence - Complete a skills assessment - Review/ update their CV - Develop online interview skills - Identify online training opportunities - Get new qualifications - Plan the next steps of their career The National Careers Service is completely free of charge, and accessible to anyone aged 13+ and living in England. To access the service, call 0800 100 900. For further information, please contact - Monique Smith 07442386546 or by clicking on Apply Now.

• i2i Recruitment Consultancy
• Salary: Up to £28,000
• Updated: 03-10-2024

Internal Sales Executive Up to £28,000 + bonuses (Dependant on previous experience) Cheltenham  The Company My client is a globally recognised brand for innovation, ambition and high quality. They are an entrepreneurial organization and take pride in their ability to provide innovative products and services to their impressive client-base. The Role This is an exciting opportunity for a passionate individual with a flair for sales and customer service to join an established team and work with a cross section of clients across the UK, developing strong relationships and providing excellent customer service. The successful candidate needs to be high energy, articulate and a self-starter with the desire to develop their sales career within a fast-paced team. • Receive sales enquiries from potential customers and ensure their specific requirements are understood to develop these to a sale • Log all relevant information accurately on CRM system • Keep up to date with company products and services • Recognise opportunity to upsell and cross-sell • Qualify and quote the client as quickly as possible, same day or within 24 hours where possible Essential Skills & Experience: • Experience in achieving and exceeding targets would be beneficial. This could be from retail, hospitality or commercial • Articulate and a fluent communicator both in writing, on the telephone and in person and will have an eye for detail and a desire to ‘get it right first time’ • High energy and a solid work ethic • Confidence and capability to engage with people at all levels • Excellent organisational and time management capability • Self-motivated Benefits: • Monday to Friday role, hours 8:30am – 5pm • Free parking available onsite • Quarterly bonus paid dependant on performance • 23 days holiday (rising after time with company) • Free lunches provided daily Please contact Georgie if this role is of interest Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.

• i2i Recruitment Consultancy
• Updated: 03-10-2024

My client based on the outskirts of Cheltenham has a new vacancy for 1st Line Technical Support. Dealing with lots of different enquiries and people at all levels within the business Do you have a year or two experience providing 1st line support? Do you want to work for an excellent local employer, with many ‘real’ benefits? Do you want to work somewhere that really looks after their employees? Do you want to work in a beautiful location, with super friendly people? These are all things that are on offer with my lovely client, so if you have some relevant  experience, then please make contact to discuss further. Salary £26,000k-£28,000k Cheltenham outskirts PLEASE NOTE – YOU MUST BE ABLE TO DRIVE 1st & 2nd Line technical support (phone, email and in person).  Log support tickets for all issues flagged, including daily checks.  Management of incidents and requests and escalating to 3rd line support where necessary.  Processing of requests, to include but not limited to new starters, leavers and movers.  Building of laptops, smartphone handsets to team standards.  Hosting inductions for new employees.  Assist in employee moves, meeting room setups and new office installations where appropriate.  Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Maintenance of Inventory records. 1 years’ experience working in IT.  Good knowledge of Windows 10 (Configuration & Support).  Good knowledge of Microsoft 365. Possess strong written and verbal communication skills.  Confident in supporting and communicating at all levels of the business.  Active Directory user management.  Entra ID user management. General understanding of LAN, WAN, DHCP, DNS. If this position is for you, then please get in contact with Cat at i2i recruitment today! We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

• Superdry
• Updated: 03-10-2024

Type: Fixed Term Employed Full TimeReference: 11525Location: Unit 60 The Runnings Cheltenham Closing date for applications: 21.10.24Hours: 37.5 hours per weekSalary: £24,000 per year (pro rata) & benefits The Role As a Customer Service Advisor, you will be the voice of our brand.  Our customers are really important to us, so we are looking for positive, solution focussed people to deliver excellent customer service and enhance their Superdry experience.  We want our customers to find it easy to get the help that they need, and this is why you could be interacting with them in a live chat, by emails or messaging via Facebook.  We no longer have phones so the ability to digitally interact whilst showing your personality is really important to us. Our customer values are to make it easy, take ownership, resolve first time, and to be a human being, and we live and breathe these in everything that we do. As we head into the busiest time of year, we want to expand our existing team and keep on delivering a fantastic service for our customers! We work hard but we also have a lot of fun along the way. Our Superdry Customer Service Team won a national award this year for our approach to hybrid working.  We call it “work it your way” and offer full flexibility for you to work from our Head Office in Cheltenham, from home, or a bit of both if you’d prefer, whatever works best for you!  This includes all training for those people who don’t live locally.  You can work for Superdry from anywhere in the country! You’ll work 5 shifts per week. This will include weekend work which is normally every other Saturday.  You must be fluent in at least one European language (ideally Dutch, French or German), as well as English, written & spoken.  We’ll also consider part time applicants who can work 20 hours or more. We also may have the opportunity for permanent roles and offer an internal Career Path that rewards our Advisors as they grow their knowledge and skills.  Our Head Office in Cheltenham has a wide range of roles and opportunities, and Customer Service is a great way to start your Superdry career.  You Will Fix things when they go wrong for our customers, creating positive experiences when things don’t go to plan. Deliver excellent service whilst also understanding the need to work efficiently and effectively. Be a problem solver aiming to provide solutions for our customers. Have high standards, aiming to resolve our customer enquiries first time. Deliver and exceed personal performance measures to help support the overall Customer Service Department’s objectives over our peak period of the year. Work collaboratively with your manager and colleagues to share feedback and trends that may impact our customer’s experience You Are Fluent in either Dutch, French or German Someone who is customer and solution focused, ideally with some customer service experience but this isn’t essential as full training will be provided. Digitally savvy, able to chat live to customers via Livechat and Social Media, bringing your personality to the conversation. A keen problem solver who can think outside the box. An excellent communicator who can enhance the customer experience and work collaboratively with colleagues.  Computer literate (Outlook, Word, Excel), with good attention to detail and ability to multi-task. Able to bring your personality to the role and be a positive representation of the Superdry brand and customer experience. Fluent in English & one European language, plus if you can speak additional languages even better Based in the UK. Working for Superdry has never been so rewarding… 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme An additional day off to celebrate your Birthday Company Pension scheme All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock A health cash plan is open to all employees. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff. A range of learning and development materials to help you in your career and grow with us A global employee assistance plan in place that you can access anytime you want - it’s free and confidential A range of local discounts with businesses across Gloucestershire At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible. Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.   #LI-SA1 Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.  Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.  We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything? Apply Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment. Back to search

• Studee
• Salary: £22-£24K
• Updated: 03-10-2024

Overview Studee is a start-up in the ed-tech space, we help international students to find their dream university online and universities to find the best students to enrol at their institution. We are looking to add to our team and are currently recruiting for a Customer Support Specialist. The job is hybrid, with 2 days a week in the office in Cirencester and the remainder working from home. If you want to attend the office more frequently you are of course welcome to. Job Specifics As the primary liaison for education agents and universities, the Customer Support Specialist is responsible for efficiently managing all inbound inquiries, including those from students. This role ensures prompt and effective communication through live chat, WhatsApp, and other platforms, addressing queries, resolving issues, and guiding users through the application process. The specialist is key in providing timely updates on application statuses and ensuring all stakeholders receive the necessary support for a seamless experience. Principle responsibilities Manage all customer inbound queries from education agents, universities, and students efficiently, ensuring timely and accurate responses through our customer support channels, live chat, email and WhatsApp. Establishes trusted relationships Resolve customer issues and address queries promptly to the best of your ability Maintain a positive attitude and calmly respond to customers’ complaints Address any issues a student may have through the application process, providing clear and concise information to support their application. Where appropriate, update application statuses queries, ensuring all parties are informed of any changes or necessary actions. Escalating queries and concerns, when necessary Uphold high standards of customer service and support, striving to exceed expectations and improve user satisfaction. Document interactions, issues, and resolutions in our Omni Channel platform (Front) to maintain comprehensive records for follow-up and analysis. Collaborate with other teams to enhance the overall service delivery and resolve complex issues. Continuously seek opportunities to improve processes and customer service strategies based on feedback and performance metrics. Skills Communication Skills Clear and Concise Communication: Ability to explain complex processes in a simple and understandable way, both in writing and verbally. Active Listening: Understanding customer needs by listening attentively to their concerns and responding appropriately. Multilingual Abilities: Given the international nature of the role, proficiency in multiple languages, especially English, would be advantageous Customer Service Orientation Empathy: Demonstrating understanding and care for customer concerns, creating a positive experience. Patience: Handling inquiries and complaints calmly, especially when dealing with frustrated customers. Problem-Solving: Ability to quickly assess situations, identify problems, and provide effective solutions. Technical Proficiency Multi-Channel Support Platforms: Familiarity with customer support tools like live chat, WhatsApp, and CRM systems such as Front. Basic Tech Troubleshooting: Understanding of common technical issues and the ability to guide customers through them. Data Entry and Documentation: Accurate and efficient documentation of customer interactions for tracking and analysis. Time Management and Efficiency Response Time Management: Ability to manage multiple inquiries across different channels while adhering to response time SLAs. Prioritisation: Quickly determining the urgency of different tasks and managing workload effectively to meet KPIs. Cultural Sensitivity Understanding of cultural differences: Awareness and sensitivity to cultural nuances, especially when interacting with international customers. Emotional Intelligence Self-Regulation: Maintaining a positive and professional demeanour even under pressure. Social Awareness: Understanding the emotional state of customers and responding in a manner that fosters trust and satisfaction. Conflict Resolution De-escalation Techniques: Ability to calm upset customers and turn a negative situation into a positive outcome. Benefits 25 days holiday + 1 day extra for every year you stay with us, up to a max of 30 NEST Pension scheme Flexible working hours (core hours are 10am-4pm) Regular all expenses paid social events 5 paid Training days per year. Up to 2 hours for lunch if you need it (you just need to start earlier or finish later) Mental health first aiders available to talk to (it’s OK not to be OK) Dog friendly - if you’d like to bring your dog to the office in Cirencester you can 3 paid days off every year to volunteer Equality, Diversity & Inclusion Statement Studee is a diverse and inclusive place to work where we can all be ourselves. We believe it is important to have team members that not only reflect the communities that we work in but also our customers. Our ambition at Studee is to work together to promote a diverse, equal, and inclusive environment which attracts all candidates. The Company is committed to actively opposing all forms of discrimination. Promotion of our core values We’d like you to understand our core values, embrace and live them. They are: Passionate Open & Honest Accountable Empathetic We want you to be a positive influence on everyone you work with. Please click on Apply Now and email your CV and covering letter.

• GlosJobs.co.uk
• Updated: 02-10-2024

In the current climate, employers are trying new means to encourage the right sort of recruits into their business. One of the most popular media is video, as it really shows what it is like to work with a company. You can trust us to produce a quality video for you. As www.glos.info, we have worked with a professional video producer for 11 years and as a company we regularly film promotional videos for Cheltenham Town Football Club, Start and Grow Enterprise at the University of Gloucestershire, Vision 21 and Over Farm Market, to name a few. So, if you want to find a new way to encourage new staff, why not book us to make a Video View for you.   Here are some of the Video View recruitment videos we have produced for clients: Horsfall House - Minchinhampton - A vibrant & rewarding place to work   Betsy Benn - Cheltenham - An interesting, varied and creative place to work   Broomfield Care - Gloucester - Caring for you in the place you love       How does it work? We will come and film your workplace and team, as well as interview a key member of your staff. You might like us to talk to the recruitment team about the process, or to some of the staff about what it is like to work there. We will then put together a 1-2 minute video for you to use as you like but we suggest: On your adverts on www.GlosJobs.co.uk On your website On your social media channels Anywhere else you promote your vacancies The video will be entirely yours to do as you please and to encourage better quality applicants into your roles.   All for just £400+vat   Or you might like a video without talking and using subtitles and music, as Cheltenham Town Football Club have to promote their corporate hospitality...       So, drop us an email now on office@glosjobs.co.uk or give us a ring on 01242 236608 and you can get started on your new promotional video.        

• GlosJobs.co.uk
• Updated: 02-10-2024

Imagine the scene.... 5.30pm today you receive an alert from www.GlosJobs.co.uk with a list of your dream jobs that have just been uploaded and you get straight on the case and apply before anyone else! That will only happen if you sign up for the Daily Jobs Alert here.   NEW JOBS TO YOUR INBOX AT 5.30pm DAILY - Be first to apply for new jobs from your chosen categories. CLICK THE APPLY NOW BUTTON TO GO TO THE SIGN UP PAGE OR CLICK BELOW Enter your name and email address, then click send. Choose the categories of the jobs that you want to receive by clicking to turn the category from red to green. Make sure that you check your inbox for the verification email and confirm.

• www.glos.info
• Updated: 30-09-2024

How can you increase your profile locally and get more people to visit your website, event and business? Book your Publicity Power Up on www.glos.info and your events or business listings will be: 1. Featured as a homepage listing for 2 days 2. Publicised on Twitter to 18,600+ followers and Facebook to 1,300+ likers in a shout out 3. Highlighted on www.glos.info and www.GlosJobs.co.uk as a “Listing of the day” 4. Mentioned in our weekly newsletter that goes to 18,500+ subscribers You can book: A one off Publicity Power Up A bundle Publicity Power Ups A Publicity Power Up Package - for a quarter, a half or yearly   NEW - YOU CAN NOW UPLOAD YOUR OWN CONTENT ONTO WWW.GLOS.INFO.   Please call or email us now to plan your Publicity Power Up on 01242 700435 or office@glos.info

• www.glos.info
• Updated: 30-09-2024

Let us promote your business and events for you! See our up to date Media Pack on www.glos.info/medipack Spread the word about your business List your business in our directory, for £40+vat per annum, which includes your embedded Facebook and Twitter feed. We can mention you to over 17,800 twitter followers, so more people will find out about you and your business. www.glos.info/directory An example of a listing is: www.glos.info/atc. It includes images, logo, address, phone number, weblink, map and Facebook & Twitter contacts and embedded feeds, so new clients can easily find you. Promote your event List all your events free of charge and promote them, from as little as £15+vat with the Publicity Power Up. www.glos.info/whats-on-and-events Run a competition We will run a competition on your behalf. All you need to do is offer a prize and you will get some free publicity! Our competition for Michael McIntyre tickets had 1,100 entries! www.glos.info/competitions Produce a video of your business or event Show your customers who you are and what you do, rather than telling them. Start from £350+vat for a 2 minute video. www.glos.info/videos Encourage new customers Increase interest in your services with our, free to advertise, £1 offers. www.glos.info/offers Improve brand recognition Using our banner advertising and email newsletters, from £15+vat. www.glos.info/email-updates Release your news Send us your press releases for free feature in our News and Photos pages, or feature as a guest writer on our Views pages. www.glos.info/news-views-and-photos/ Sell your personal or commercial products In our Buy and Sell section. A business account is currently free for the first 6 months and personal items are totally free. "Snap, Send and Sell". Take a photo, email details and photo to sell@glos.info and we will list for you so buyers contact you direct. www.glos.info/buy-and-sell You can advertise your event on www.glos.info FREE OF CHARGE. Simply email us the details to office@glos.info, so we can upload a listing and start promoting your event. So, drop us an email or give us a ring and we will get working on your behalf straight away!    

• #CheltNetworking at www.glos.info
• Updated: 24-09-2024

11:00 am - 12:00noon Every Thursday on Zoom To join the virtual meeting on Thursday, please download Zoom, from www.zoom.us, onto your phone or computer and click on the big red Book Tickets Here link below at 11am on Thursday. You don't need to book tickets, it is just the best way to get the link to you. VIRTUAL NETWORKING USING ZOOM - Networking in Cheltenham at #CheltNetworking Cheltenham 11:00 am - 12:00noon Every Thursday on Zoom - We are prompt with the timings and you can pop in and out at any time. All welcome to join us and as it is virtual, you can come from anywhere (people do!) What you can expect is: 30 seconds of fame - where you can tell us what you do or about your week A 10 minute "Hot Slot" with a local business person on a topic of interest - Previously we have had Podcasting production Made Easy, 10 Tips for Engaging Posts and Regroup, Reset, Restart. A 10 minute one-to-one with another member of the group - randomly assigned - a great way to get to know someone better An "After Party" where you can stay on and discuss any topics with anyone else who wants to stay after noon Find the Zoom link on the website: www.glos.info/cheltnetworking Join us at the new networking group in Cheltenham - #CheltNetworking #CheltNetworking runs monthly on the last Thursday of the month from 11:00 am to 12:30 pm. We are hosting a networking morning at our www.glos.info shop for 24 local business people. Come for an hour and a half to meet other local business people and entrepreneurs. It is very informal and you will be able to introduce yourself to the group in "15 Seconds of Fame" and have "one to ones" with other attendees. There will also be the chance for one person, chosen at random, to tell us more about themselves in "2 minutes of fame" Bring lots of business cards as we put together a pack so all attendees have the cards and flyers of everyone else on leaving. Book now to reserve your FREE space as only 24 people will be able to attend. Testimonial: Excellent networking event earlier today with glos.info, had a chance to share and exchange info. I'm beginning to like these small groups - much easier to network! Nadine Willis, CGT Lettings PS. It is very easy to park in Lansdown Crescent, where it is 50p for one hour or £1 for two hours or Queen's Road where it is free for 4 hours. BOOKING ON THE LINK BELOW IS ESSENTIAL.

• GlosJobs.co.uk
• Updated: 24-09-2024

Here are a few tips on job seeking from www.GlosJobs.co.uk that we have learnt over the years we have been running the website. We hope you find them useful.   You and your skills What are your skills, values, strengths, qualifications and experiences? Match them to the roles that you are going to apply for. What do you really want to do? Think laterally and be proactive. What have you been doing that shows you have transferrable skills? You might not have been in paid work, but maybe you have been helping run the playgroup or volunteering.   Be organised How many hours a week are you going to spend looking for work? Set a routine and stick to it. Where do you keep the information about your applications? Set up a spreadsheet with details including companies, job roles, dates of application, contacts, closing dates, interview dates etc. What information is in your CV? Make sure you are using key phrases in your CV and personal statement. Often recruiters are using digital sifts in the first instance. Highlight how your achievements will be of benefit to the recruiter. How about keeping copies of adverts? Use the "Email yourself a copy of this job" link that appears on every advert to keep a copy of the advert in your inbox. Here at GlosJobs.co.uk, we often get asked to send copies of adverts to people who have been asked for an interview but not kept a copy of the advert. Filling in application forms? Keep a working document that has all the details you will need when filling in application forms and drafts of comment question, so you can copy and paste instead of writing the information each time. Do you keep copies of applications? Take a screenshot each page of an application form as you fill it in, so you have a record of what you have written. When you use the Apply Now function on GlosJobs.co.uk, you are emailed a copy of your application, so you can keep that for future reference. Do you follow up? Make a call to the recruiter to check they have your application. They will check and you will stand out. If an advert has a closing date, then ring before the closing date. Please contact the recruiter who will be able to check your application for you, rather than contacting GlosJobs.co.uk. Do you warn your referees? Drop them a line to let them know to expect a reference request. They can be better prepared if they know which company they are expecting to hear from.   The details are important Can you do the job for which you are applying? Yes!? Tell the recruiter you can then and highlight your competencies. How important is the covering email or relevant part of the form? It is a crucial part of your application! Applicants tend to spend hours preparing CVs, but just put one line in the covering email. The covering email is an essential opportunity to tell the recruiter how your qualifications and skills match to those that they are looking for. Be clear and concise and tell them that you can do the job. The recruiter wants nothing more than to find the right person and if you tell them you are, it will really help! Do you proofread and spell check your application? Ask someone else to check it over, or use the Grammarly plugin, which automatically checks spelling and grammar. What is your email address? Check the details you are inputting in the application forms. The team at GlosJobs.co.uk often get notified of applications with incorrect email addresses typed in. You might be using .com instead of .co.uk or vice versa. In what format do you send your CV? Save your CV as a pdf. Then the recruiter will see it exactly the same as you can. If you use .doc or .rtf files, then the formatting might go awry on their systems. How do you name your CV files? Use a sensible file name, like Fred Bloggs CV rather than CV or CV Final, which do not identify it as your CV.   Focus Are you using the scattergun approach? Focus on sending a small number of relevant applications that are good quality rather than sending more lower quality applications. Do you target each application? Either have more than one copy of your CV to target different roles for which you are applying, or personalise your CV for each application.  What sort of research do you do? Make sure the company is somewhere you would like to work. Often the advert says as much about the company culture and organisation as it does the role. Always research before you go for an interview and arrive armed with some questions.   Who can help? Who is in your network? Let your friends, family and contacts know you are looking for work or a new job and what sort of role. Are there any events coming up? Sign up for the GlosJobs.co.uk Monday newsletter as lots of Gloucestershire job fairs and careers events are featured. Is there any free help available? Yes! the National Careers Service help with job hunting, CVs, cover letters and more.  What about training? It is well worth contacting training providers such as Gloucestershire College, who have a host of training and courses available to enhance your skills as well as helping you to look for work. And recruitment agencies? Look on GlosJobs for agencies that have the sort of roles you are interested in, but maybe not the exact role you are after, register with them to make sure you get put forward for roles as soon as they come in.   How to get the most out of GlosJobs.co.uk From www.GlosJobs.co.uk, you can receive the latest jobs to your email inbox at 5.30pm every day. Sign up for the Daily Job Alert. Receive latest jobs and news to your inbox? Sign up to receive our Monday newsletter here. Do you bookmark pages? Save the pages that you are most interested in. Visit the New and Featured Jobs page daily and bookmark it, so you can see all the new adverts uploaded yesterday. Or save the category page for the jobs you want to apply for onto your phone home screen. Do you want to apply by company rather than role? Visit the Jobs By Company page and sort by letter. Want to work in a particular town? Narrow by Location on any list page in the top right-hand corner. You can choose from Cheltenham, Cirencester, Forest of Dean, Gloucester, North Cotswolds, Stroud and Tewkesbury. Thinking about voluntary work? Visit the voluntary section on GlosJobs.co.uk to get experience while you are looking for a paid role. If you want to know any more about www.GlosJobs.co.uk and what we do, please contact us on office@glosjobs.co.uk.