Educational Admin in Gloucestershire

• The Bridge - Connecting People
• Updated: 03-10-2024

About Gloucester & Cheltenham Jobs Fair The Gloucester & Cheltenham Jobs Fair is located at the Kingsholm Stadium, Kingsholm Rd, Kingsholm, Gloucester, GL1 3AX. The event attracts a mixture of different employers from various industries, all recruiting for local jobs. The Gloucester Job Fair is a great way to speak with potential employers face-to-face. You can apply for jobs, collect information on employers, ask them questions in-person, and even have a mini interview on the day. Please register for a free ticket pre-event. Tickets are subject to event availability and no tickets are issued on event days. Upon entry, please provide your ticket (Mobile or Printed). Tickets will be scanned on arrival to be able to enter the event. Your ticket admits you entry to the event and MUST be presented at the entrance upon arrival for scanning. Your ticket MUST be valid for the event date you're attending. Your ticket is non-transferable. Your tickets are NOT to be duplicated for the purpose of falsifying entry. The organiser reserves the right to cancel tickets/refuse entry. Check out if the venue has free parking, if you're travelling by car. Top tip - make sure you speak to every exhibitor at the Jobs Fair. You never know what jobs they may have on offer, so, don’t just look at their pop ups and think they're not for you, go and have a chat! Kingsholm Stadium Kingsholm Stadium is a 16,100 seater venue, home to Gloucester Rugby. It was built and opened back in 1891. Why should you attend? Speak directly with employers Get CV advice Get career advice Ask questions to employers on the day Get to see what local jobs are on offer Brush up on your interview skills Conduct interviews on the day with employers Help gain confidence in speaking with HR staff Interested in attending? View our Quick Tips

• Department for Work and Pensions
• Updated: 03-10-2024

This event is free to attend, with no registration needed. Request your ticket to book your space by emailing us at Gloucester.EAs@dwp.gov.uk All you need to do is: Arrive between 10am to 12pm Bring a CV if possible (advisable but not essential) Be prepared to chat to different people from our teams The venue offers great access to public transport networks if you're travelling by train or bus, and Pay and Display public parking if you're travelling by car.  

• National Careers Service (South West)
• Updated: 03-10-2024

The National Careers Service is adapting the way it delivers its offering to ensure it can continue to provide an uninterrupted service to thousands of citizens across Gloucestershire. The National Careers Service provides free, professional and impartial advice on getting a new job, changing careers, training, education and the labour market; support which is available to anyone aged 13+ and living in England. Whilst the face-to-face service is currently unavailable, individuals can continue to access that support using a multitude of alternative channels, including webchat, over the telephone, via video call, and through social media. Whether someone is needing support to find a short-term job, looking for a new career, or looking to build confidence and assess their skills, we have qualified advisers here to support them. Our free service can support individuals to: - Build confidence - Complete a skills assessment - Review/ update their CV - Develop online interview skills - Identify online training opportunities - Get new qualifications - Plan the next steps of their career The National Careers Service is completely free of charge, and accessible to anyone aged 13+ and living in England. To access the service, call 0800 100 900. For further information, please contact - Monique Smith 07442386546 or by clicking on Apply Now.

• Hartpury University and College of Further Education
• Salary: £19,360 - £21,945 per annum, based on an FTE of £23,130 - £26,218 per annum
• Updated: 03-10-2024

Wellbeing and Absence Administrator £19,360 - £21,945 per annum, based on an FTE of £23,130 - £26,218 per annum 37.5 hours per week Term Time Only for 38 weeks Permanent About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2023) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas.  A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here. About the Role You will be joining a team of highly driven professionals, passionate about delivering an outstanding service to our college and university students. You will be an experienced administrator able to take accountability for managing the Wellbeing reception area providing a professional, welcoming and empathetic service to students that need access to the range of professional services on offer. A key part of the role will be the monitoring of the residential absence process which is integral to our safeguarding procedures, providing detailed reports for follow up by the team. You will manage the appointments diary for the team when required as well as act as a point of contact for students who wish to access the services. The role will also require liaison with the local doctor’s surgery and organise student prescriptions. You will be involved in organising and promoting wellbeing campaigns and ensuring there is a range of information available on internal and external services both in the Wellbeing Zone and on our intranet systems. About You With a proven track record in administration, you will have excellent interpersonal skills, together with a professional and positive manner. Attention to detail and excellent organisational skills and the ability to work to deadlines on your own initiative are essential. An understanding of safeguarding is desirable. We offer a fantastic package of staff benefits including: Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Enhanced maternity, adoption and paternity leave We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.  The closing date for receipt of applications is Sunday 6th October. Interviews will be held on Tuesday 15th October.   We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK. For further information and to apply online please click on the Apply Now button or call the number to the right of this advert to request documents by post. Please note we do not accept CVs. It is our policy that we do not notify candidates who have been unsuccessful with their application. Therefore if you have not heard from us within four weeks of the closing date, we regret that you have not been successful on this occasion.

• Studee
• Salary: £22-£24K
• Updated: 03-10-2024

Overview Studee is a start-up in the ed-tech space, we help international students to find their dream university online and universities to find the best students to enrol at their institution. We are looking to add to our team and are currently recruiting for a Customer Support Specialist. The job is hybrid, with 2 days a week in the office in Cirencester and the remainder working from home. If you want to attend the office more frequently you are of course welcome to. Job Specifics As the primary liaison for education agents and universities, the Customer Support Specialist is responsible for efficiently managing all inbound inquiries, including those from students. This role ensures prompt and effective communication through live chat, WhatsApp, and other platforms, addressing queries, resolving issues, and guiding users through the application process. The specialist is key in providing timely updates on application statuses and ensuring all stakeholders receive the necessary support for a seamless experience. Principle responsibilities Manage all customer inbound queries from education agents, universities, and students efficiently, ensuring timely and accurate responses through our customer support channels, live chat, email and WhatsApp. Establishes trusted relationships Resolve customer issues and address queries promptly to the best of your ability Maintain a positive attitude and calmly respond to customers’ complaints Address any issues a student may have through the application process, providing clear and concise information to support their application. Where appropriate, update application statuses queries, ensuring all parties are informed of any changes or necessary actions. Escalating queries and concerns, when necessary Uphold high standards of customer service and support, striving to exceed expectations and improve user satisfaction. Document interactions, issues, and resolutions in our Omni Channel platform (Front) to maintain comprehensive records for follow-up and analysis. Collaborate with other teams to enhance the overall service delivery and resolve complex issues. Continuously seek opportunities to improve processes and customer service strategies based on feedback and performance metrics. Skills Communication Skills Clear and Concise Communication: Ability to explain complex processes in a simple and understandable way, both in writing and verbally. Active Listening: Understanding customer needs by listening attentively to their concerns and responding appropriately. Multilingual Abilities: Given the international nature of the role, proficiency in multiple languages, especially English, would be advantageous Customer Service Orientation Empathy: Demonstrating understanding and care for customer concerns, creating a positive experience. Patience: Handling inquiries and complaints calmly, especially when dealing with frustrated customers. Problem-Solving: Ability to quickly assess situations, identify problems, and provide effective solutions. Technical Proficiency Multi-Channel Support Platforms: Familiarity with customer support tools like live chat, WhatsApp, and CRM systems such as Front. Basic Tech Troubleshooting: Understanding of common technical issues and the ability to guide customers through them. Data Entry and Documentation: Accurate and efficient documentation of customer interactions for tracking and analysis. Time Management and Efficiency Response Time Management: Ability to manage multiple inquiries across different channels while adhering to response time SLAs. Prioritisation: Quickly determining the urgency of different tasks and managing workload effectively to meet KPIs. Cultural Sensitivity Understanding of cultural differences: Awareness and sensitivity to cultural nuances, especially when interacting with international customers. Emotional Intelligence Self-Regulation: Maintaining a positive and professional demeanour even under pressure. Social Awareness: Understanding the emotional state of customers and responding in a manner that fosters trust and satisfaction. Conflict Resolution De-escalation Techniques: Ability to calm upset customers and turn a negative situation into a positive outcome. Benefits 25 days holiday + 1 day extra for every year you stay with us, up to a max of 30 NEST Pension scheme Flexible working hours (core hours are 10am-4pm) Regular all expenses paid social events 5 paid Training days per year. Up to 2 hours for lunch if you need it (you just need to start earlier or finish later) Mental health first aiders available to talk to (it’s OK not to be OK) Dog friendly - if you’d like to bring your dog to the office in Cirencester you can 3 paid days off every year to volunteer Equality, Diversity & Inclusion Statement Studee is a diverse and inclusive place to work where we can all be ourselves. We believe it is important to have team members that not only reflect the communities that we work in but also our customers. Our ambition at Studee is to work together to promote a diverse, equal, and inclusive environment which attracts all candidates. The Company is committed to actively opposing all forms of discrimination. Promotion of our core values We’d like you to understand our core values, embrace and live them. They are: Passionate Open & Honest Accountable Empathetic We want you to be a positive influence on everyone you work with. Please click on Apply Now and email your CV and covering letter.

• Studee
• Salary: £24-£26K
• Updated: 03-10-2024

Overview Studee is a start-up in the ed-tech space, we help international students to find their dream university online and universities to find the best students to enrol at their institution. We are looking to add to our team and are currently recruiting for a Student Admissions Advisor. The job is hybrid, with 2 days in the office in Cirencester and the remainder working from home. If you want to attend the office more frequently you are of course welcome to. Job Specifics The primary responsibility of this position is to assess both student and EA (Educational Advisor) student applications in accordance with university admissions requirements. The role is crucial in ensuring a high conversion rate of applications to university offers, with a minimum acceptance rate of 75%. This involves actively managing and resolving any assessment-related issues through outbound communications with students, Educational Advisors, and university account managers. Principle responsibilities Assessment of Applications: Thoroughly assess both student and EA student applications to ensure they meet the specific admissions requirements of the University. Achieve Conversion KPIs: Work diligently to achieve and maintain a high conversion rate from application assigned to University offer, ensuring a minimum acceptance rate of 75%. Communicate Effectively: Manage outbound communications with students, Education Agents and University account managers to address and resolve any issues related to assessment of applications. Maintain Accurate Records: Keep accurate and detailed notes of assessments in E451, communications and outcomes to support continuous improvement and compliance with University admissions standards. Problem Solving: Identify and resolve complex application issues, applying critical thinking and problem-solving skills to maintain the integrity of the admissions process. Request Data Updates: Upon communications of any changes related to the University (contacts, program data, University data) profile, report them to the Data team so their profile can be updated. Mentor and Support Junior Team Members: Actively assist and guide junior admissions advisors in the assessment and submission of applications, ensuring they understand and adhere to all university admissions criteria and processes. Provide ongoing support to develop their skills and confidence in managing application workflows. Collaborate with Teams: Work closely with other admissions team members and departments to streamline the admissions process and enhance overall efficiency. Provide Feedback: Offer feedback to University Services, EA Services and Data to increase future conversion rates. Skills Analytical Skills Complete Assessment: Ability to evaluate student and EA student applications comprehensively, considering all aspects to ensure they meet specific university admissions criteria. Critical Thinking: Skill in analysing complex situations, such as discrepancies in applications, and making informed decisions to maintain the integrity of the admissions process. Quality Assurance: Verify that the application we submit to the university meets their entry requirements and upholds the highest standards. Communication Skills Effective Communication: Proficiency in managing outbound communications with students, Education Agents, and University account managers to resolve issues and provide clear guidance. Feedback Provision: Capability to provide constructive feedback to other departments, including University Services, EA Services, and Data teams, to enhance future conversion rates. Attention to Detail Accuracy in Record-Keeping: Ensuring all assessments, communications, and outcomes are meticulously documented in E451 to support compliance and continuous improvement. Data Management: Attention to detail when requesting updates to university profiles, ensuring all changes are accurately communicated and reflected. Problem-Solving Skills Issue Resolution: Ability to identify and resolve complex application issues promptly, applying critical thinking and creative solutions to maintain process integrity. Organisational Skills Task Management: Ability to manage multiple tasks efficiently, ensuring that all applications are processed in a timely manner and in accordance with university standards. Prioritisation: Skill in prioritising tasks, such as assessments and communication, to meet tight deadlines and achieve KPIs. Interpersonal Skills Relationship Building: Developing strong relationships with students, Education Agents, and university representatives to facilitate smooth communication and issue resolution. Technical Proficiency Proficiency in CRM Systems: Familiarity with using CRM systems like E451 for documenting and managing application assessments and communications. Data Reporting: Ability to accurately report data changes to the Data team and ensure that profiles are up to date. Benefits 25 days holiday + 1 day extra for every year you stay with us, up to a max of 30 NEST Pension scheme Flexible working hours (core hours are 10am-4pm) Regular all expenses paid social events 5 paid Training days per year. Up to 2 hours for lunch if you need it (you just need to start earlier or finish later) Mental health first aiders available to talk to (it’s OK not to be OK) Dog friendly - if you’d like to bring your dog to the office in Cirencester you can 3 paid days off every year to volunteer Equality, Diversity & Inclusion Statement Studee is a diverse and inclusive place to work where we can all be ourselves. We believe it is important to have team members that not only reflect the communities that we work in but also our customers. Our ambition at Studee is to work together to promote a diverse, equal, and inclusive environment which attracts all candidates. The Company is committed to actively opposing all forms of discrimination. Promotion of our core values We’d like you to understand our core values, embrace and live them. They are: Passionate Open & Honest Accountable Empathetic We want you to be a positive influence on everyone you work with. Please click on Apply Now and email your CV and covering letter.

• GlosJobs.co.uk
• Updated: 02-10-2024

Imagine the scene.... 5.30pm today you receive an alert from www.GlosJobs.co.uk with a list of your dream jobs that have just been uploaded and you get straight on the case and apply before anyone else! That will only happen if you sign up for the Daily Jobs Alert here.   NEW JOBS TO YOUR INBOX AT 5.30pm DAILY - Be first to apply for new jobs from your chosen categories. CLICK THE APPLY NOW BUTTON TO GO TO THE SIGN UP PAGE OR CLICK BELOW Enter your name and email address, then click send. Choose the categories of the jobs that you want to receive by clicking to turn the category from red to green. Make sure that you check your inbox for the verification email and confirm.

• www.glos.info
• Updated: 30-09-2024

How can you increase your profile locally and get more people to visit your website, event and business? Book your Publicity Power Up on www.glos.info and your events or business listings will be: 1. Featured as a homepage listing for 2 days 2. Publicised on Twitter to 18,600+ followers and Facebook to 1,300+ likers in a shout out 3. Highlighted on www.glos.info and www.GlosJobs.co.uk as a “Listing of the day” 4. Mentioned in our weekly newsletter that goes to 18,500+ subscribers You can book: A one off Publicity Power Up A bundle Publicity Power Ups A Publicity Power Up Package - for a quarter, a half or yearly   NEW - YOU CAN NOW UPLOAD YOUR OWN CONTENT ONTO WWW.GLOS.INFO.   Please call or email us now to plan your Publicity Power Up on 01242 700435 or office@glos.info

• GlosJobs.co.uk
• Updated: 24-09-2024

Here are a few tips on job seeking from www.GlosJobs.co.uk that we have learnt over the years we have been running the website. We hope you find them useful.   You and your skills What are your skills, values, strengths, qualifications and experiences? Match them to the roles that you are going to apply for. What do you really want to do? Think laterally and be proactive. What have you been doing that shows you have transferrable skills? You might not have been in paid work, but maybe you have been helping run the playgroup or volunteering.   Be organised How many hours a week are you going to spend looking for work? Set a routine and stick to it. Where do you keep the information about your applications? Set up a spreadsheet with details including companies, job roles, dates of application, contacts, closing dates, interview dates etc. What information is in your CV? Make sure you are using key phrases in your CV and personal statement. Often recruiters are using digital sifts in the first instance. Highlight how your achievements will be of benefit to the recruiter. How about keeping copies of adverts? Use the "Email yourself a copy of this job" link that appears on every advert to keep a copy of the advert in your inbox. Here at GlosJobs.co.uk, we often get asked to send copies of adverts to people who have been asked for an interview but not kept a copy of the advert. Filling in application forms? Keep a working document that has all the details you will need when filling in application forms and drafts of comment question, so you can copy and paste instead of writing the information each time. Do you keep copies of applications? Take a screenshot each page of an application form as you fill it in, so you have a record of what you have written. When you use the Apply Now function on GlosJobs.co.uk, you are emailed a copy of your application, so you can keep that for future reference. Do you follow up? Make a call to the recruiter to check they have your application. They will check and you will stand out. If an advert has a closing date, then ring before the closing date. Please contact the recruiter who will be able to check your application for you, rather than contacting GlosJobs.co.uk. Do you warn your referees? Drop them a line to let them know to expect a reference request. They can be better prepared if they know which company they are expecting to hear from.   The details are important Can you do the job for which you are applying? Yes!? Tell the recruiter you can then and highlight your competencies. How important is the covering email or relevant part of the form? It is a crucial part of your application! Applicants tend to spend hours preparing CVs, but just put one line in the covering email. The covering email is an essential opportunity to tell the recruiter how your qualifications and skills match to those that they are looking for. Be clear and concise and tell them that you can do the job. The recruiter wants nothing more than to find the right person and if you tell them you are, it will really help! Do you proofread and spell check your application? Ask someone else to check it over, or use the Grammarly plugin, which automatically checks spelling and grammar. What is your email address? Check the details you are inputting in the application forms. The team at GlosJobs.co.uk often get notified of applications with incorrect email addresses typed in. You might be using .com instead of .co.uk or vice versa. In what format do you send your CV? Save your CV as a pdf. Then the recruiter will see it exactly the same as you can. If you use .doc or .rtf files, then the formatting might go awry on their systems. How do you name your CV files? Use a sensible file name, like Fred Bloggs CV rather than CV or CV Final, which do not identify it as your CV.   Focus Are you using the scattergun approach? Focus on sending a small number of relevant applications that are good quality rather than sending more lower quality applications. Do you target each application? Either have more than one copy of your CV to target different roles for which you are applying, or personalise your CV for each application.  What sort of research do you do? Make sure the company is somewhere you would like to work. Often the advert says as much about the company culture and organisation as it does the role. Always research before you go for an interview and arrive armed with some questions.   Who can help? Who is in your network? Let your friends, family and contacts know you are looking for work or a new job and what sort of role. Are there any events coming up? Sign up for the GlosJobs.co.uk Monday newsletter as lots of Gloucestershire job fairs and careers events are featured. Is there any free help available? Yes! the National Careers Service help with job hunting, CVs, cover letters and more.  What about training? It is well worth contacting training providers such as Gloucestershire College, who have a host of training and courses available to enhance your skills as well as helping you to look for work. And recruitment agencies? Look on GlosJobs for agencies that have the sort of roles you are interested in, but maybe not the exact role you are after, register with them to make sure you get put forward for roles as soon as they come in.   How to get the most out of GlosJobs.co.uk From www.GlosJobs.co.uk, you can receive the latest jobs to your email inbox at 5.30pm every day. Sign up for the Daily Job Alert. Receive latest jobs and news to your inbox? Sign up to receive our Monday newsletter here. Do you bookmark pages? Save the pages that you are most interested in. Visit the New and Featured Jobs page daily and bookmark it, so you can see all the new adverts uploaded yesterday. Or save the category page for the jobs you want to apply for onto your phone home screen. Do you want to apply by company rather than role? Visit the Jobs By Company page and sort by letter. Want to work in a particular town? Narrow by Location on any list page in the top right-hand corner. You can choose from Cheltenham, Cirencester, Forest of Dean, Gloucester, North Cotswolds, Stroud and Tewkesbury. Thinking about voluntary work? Visit the voluntary section on GlosJobs.co.uk to get experience while you are looking for a paid role. If you want to know any more about www.GlosJobs.co.uk and what we do, please contact us on office@glosjobs.co.uk.