Customer Service Skills in Gloucestershire

• The Bridge - Connecting People
• Updated: 03-10-2024

About Gloucester & Cheltenham Jobs Fair The Gloucester & Cheltenham Jobs Fair is located at the Kingsholm Stadium, Kingsholm Rd, Kingsholm, Gloucester, GL1 3AX. The event attracts a mixture of different employers from various industries, all recruiting for local jobs. The Gloucester Job Fair is a great way to speak with potential employers face-to-face. You can apply for jobs, collect information on employers, ask them questions in-person, and even have a mini interview on the day. Please register for a free ticket pre-event. Tickets are subject to event availability and no tickets are issued on event days. Upon entry, please provide your ticket (Mobile or Printed). Tickets will be scanned on arrival to be able to enter the event. Your ticket admits you entry to the event and MUST be presented at the entrance upon arrival for scanning. Your ticket MUST be valid for the event date you're attending. Your ticket is non-transferable. Your tickets are NOT to be duplicated for the purpose of falsifying entry. The organiser reserves the right to cancel tickets/refuse entry. Check out if the venue has free parking, if you're travelling by car. Top tip - make sure you speak to every exhibitor at the Jobs Fair. You never know what jobs they may have on offer, so, don’t just look at their pop ups and think they're not for you, go and have a chat! Kingsholm Stadium Kingsholm Stadium is a 16,100 seater venue, home to Gloucester Rugby. It was built and opened back in 1891. Why should you attend? Speak directly with employers Get CV advice Get career advice Ask questions to employers on the day Get to see what local jobs are on offer Brush up on your interview skills Conduct interviews on the day with employers Help gain confidence in speaking with HR staff Interested in attending? View our Quick Tips

• Department for Work and Pensions
• Updated: 03-10-2024

This event is free to attend, with no registration needed. Request your ticket to book your space by emailing us at Gloucester.EAs@dwp.gov.uk All you need to do is: Arrive between 10am to 12pm Bring a CV if possible (advisable but not essential) Be prepared to chat to different people from our teams The venue offers great access to public transport networks if you're travelling by train or bus, and Pay and Display public parking if you're travelling by car.  

• Cott's Care Ltd
• Salary: Annual salary of £23,000 to £25,000 after training
• Updated: 03-10-2024

Are you an organised person and have an attention to detail, if so our job in Cheltenham is just for you. You will be: - Scheduling our care worker visits as well as general office admin duties. - Liaising with clients and carers. - Liaising with other office teams and Council Brokerage. - Given full training on specific programs. You will have: - Excellent organisational and time management skills. - Strong attention to detail and problem-solving abilities. - Good communication skills. - Ability to thrive in a fast-paced environment and adapt to changes in need. - Ability to use Microsoft Word and Excel. Cott’s Care is a well-established provider of quality care services across Gloucestershire since 2013. We are committed to creating a friendly and supportive work environment while ensuring that the standard of care provided remains exceptional. Our growth and success are testament to Cott’s Care’s dedication to both their clients and their staff. If you have office experience and feel your skills match those needed this could be the next step in your career. - Casual dress, friendly team. - Full time role office hours - Free parking - Blue Light Card available (NHS Discount Card) - Progression within the company - Personal development plan Please click on Apply Now and email your CV and covering letter.

• Albright IP Ltd
• Salary: Dependent on experience
• Updated: 03-10-2024

Albright IP has an opportunity for a Renewals Administrator (trainee, part-qualified, or qualified) to join a sociable team in our vibrant office in the heart of Cheltenham. It is a diverse role in a friendly and supportive working environment. No prior experience is necessary, but you do need excellent attention to detail. As a Renewals Administrator, you will provide administrative support to our Renewals Team, including preparing and sending reminders to clients, engaging with clients to take their instructions, and to renew patents for clients all over the world. Responsibilities will include: Accurately entering information on our in-house record system and monitoring deadlines Pro-active reminders to attorneys of renewal deadlines Answering incoming calls and answering queries via email, and, over time, giving basic patent advice and guidance to clients Completing official forms by using information in our database to prepare documentation for submission at Patent Offices Liaising with our Accounts Department and invoicing clients appropriately Dealing with incoming post and instructions from clients, associates, patent offices, and actioning accordingly Skills and Attributes: Excellent English language skills, with the ability to correctly interpret written materials Curious and willing to learn Excellent fact checking and excellent attention to detail Ability to use own initiative and be a positive team player with a ‘can do’ approach Competent and knowledgeable in the use of Microsoft Office suite (Word and Excel, in particular) Exceptional organisational skills with the ability to multitask Comfortable working with deadlines Able to deal courteously and efficiently with a wide range of people in a professional environment This role will be mainly performed on-site from our offices in the centre of Cheltenham, with the potential for some occasional remote working when you have gained significant experience. We will support the right candidate to obtain the Chartered Institute of Patent Attorneys Administrator qualification “The Introductory Patent Paralegal Course (IPPC)”, enabling you to formalise and evidence your understanding of the critical importance of meeting legal requirements and deadlines in Intellectual Property law. If you are interested, please send your CV with a covering letter explaining your suitability for joining our team by clicking on Apply Now.

• Superdry
• Updated: 03-10-2024

Type: Fixed Term Employed Full TimeReference: 11524Location: Unit 60 The Runnings Cheltenham Closing date for applications: 21.10.24Hours: 37.5 hours per weekSalary: £24,000 per year (pro rata) & benefits The Role As a Digital Customer Service Advisor, you will be the voice of our brand.  Our customers are really important to us, so we are looking for positive, solution focussed people to deliver excellent customer service and enhance their Superdry experience.  We want our customers to find it easy to get the help that they need, and this is why we interact with our customers via livechat, emails and social media.  We don’t have phones any more so the ability to digitally interact customers whilst showing your personality is really important.  Our customer values are to make it easy, take ownership, resolve first time, and to be a human being, and we live and breathe these in everything that we do. As we head into the busiest time of year, we want to expand our existing team and keep on delivering a fantastic service for our customers! We work hard but we also have a lot of fun along the way.  Our Superdry Customer Service Team won a national award this year for our approach to hybrid working.  We call it “work it your way” and offer full flexibility for you to work from our Head Office in Cheltenham, from home, or a bit of both if you’d prefer, whatever works best for you!  This includes all training for those people who don’t live locally.  You can work for Superdry from anywhere in the country! If you are full time you’ll work 5 shifts per week.  This will include weekend work which is normally every other weekend.  We’ll also consider part time applicants who can work 20 hours or more. You Will Fix things when they go wrong for our customers, creating positive experiences when things don’t go to plan. Deliver excellent service via our Digital channels whilst also understanding the need to work efficiently and effectively. Be a problem solver aiming to provide solutions for our customers. Have high standards, aiming to resolve our customer enquiries first time. Deliver and exceed personal performance targets to help support the overall Customer Service Department’s objectives over our peak period of the year. Work collaboratively with your manager and colleagues to share feedback and trends that may impact our customer’s experience. You Are Someone who is customer and solution focused, ideally with some customer service experience but this isn’t essential as full training will be provided. Digitally savvy, able to chat live to customers via Livechat and Social Media, bringing your personality to the conversation. A keen problem solver who can think outside the box An excellent communicator who can enhance the customer experience and work collaboratively with colleagues.  Computer literate (Outlook, Word, Excel), with good attention to detail and ability to multi-task. Able to bring your personality to the role and be a positive representation of the Superdry brand and customer experience.   Based in the UK. Working for Superdry has never been so rewarding… 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme An additional day off to celebrate your Birthday Company Pension scheme All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock A health cash plan is open to all employees. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff. A range of learning and development materials to help you in your career and grow with us A global employee assistance plan in place that you can access anytime you want - it’s free and confidential A range of local discounts with businesses across Gloucestershire At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible. Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.   #LI-SA1 Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.  Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.  We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything? Apply Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment. Back to search

• Morrisons Daily
• Salary: £11.44 per hour
• Updated: 03-10-2024

Looking to employ Customer Service Assistance/ Manager for Convenience store. You should have 1 year of previous experience for Assistance role and for Manager role 7 to 10 yrs experience working in Convenience stores/ Supermarkets like Co-op stores, Londis, Tesco, Sainsbury's, Asda, LIDL, ALDI, Budgens etc. You need to replenish stock, working on our checkouts, our friendly team love going above and beyond to bring our customers what they want. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle. PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. You will be responsible for: Knowing your customers and serving them with passion and pride; giving great natural service. Passionate and knowledgeable about the products and services within my store. Working across the store in our service, picking, cleaning and replenishment areas where required. Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Handling products with care to maintain quality and ensure they reach customers in the best condition. Being myself, living our values, making everyone feel welcome and always following our policies. At times, you may be required to accept deliveries into the store To take the initiative and make decisions that are right for our customers Work well within a team and communicate openly with others Build relationships with colleagues to create a team spirit, having fun and celebrating success Be at work on time, well presented and ready to be a brand ambassador Please click on Apply Now and email your CV and covering letter.

• Gloucestershire College Courses
• Updated: 03-10-2024

Learners can enrol on a course and start learning within a day or two, and while the course content is on a self-study basis – great for fitting in around work, homeworking and/or family life – all learners have access to support from our dedicated online support team. The Level 2 qualifications are like GCSE grade A*-C or 4-9, so these are great additions to a CV. Plus, each course can be completed in 15 weeks or less, and there are plenty of progression options and related courses available at GC, for those who decide to study further. Click on Apply Now. 

• HOORAY
• Salary: £11.44 - 11.44 per hour + bonus
• Updated: 03-10-2024

Do you want to work for a company where their mission is to be the most exciting, dynamic and trusted wine seller in the world? Are you looking for a temporary position that can provide you with continuous opportunity for career progression and further qualifications that can help with your professional development? Do you want to work for an employer that includes wine tasting as part of your first week of training? Yes? Great, get in touch we have the perfect opportunity for you! Hooray are proud to be working with Laithwaites, a very successful wine retailer, based in Brockworth, to exclusively recruit for several Advisors to join their thriving Inbound, Customer Care Team. The start date for this role is the 7th of October. Benefits: * Generous staff discount. * Free parking on-site. * Realistic and achievable commission structure. * Weekly wine tasting. * Continuous opportunity for career progression and further qualifications. What are the day-to-day responsibilities of the role: * Answering inbound customer calls regarding order enquiries, complaints, subscriptions and storage. * Upselling where possible. * Inputting and updating customer data, using their own bespoke software. * Any ad-hoc administration. Required Skills and Qualifications: * Full training will be provided. * Good MS Office skills (Word, Excel and Outlook in particular). * Strong communication skills, both written and verbal. * Previous experience of working in Customer Service, Hospitality or Retail is desirable. We are offering an hourly rate of £11.44 per hour. Please note, this is a full-time, temporary position, with an anticipated end date of December 2024. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. * Hooray is acting as an agency on behalf of the client for this position. * Our purpose as a business is to pioneer ethical recruitment for a better working world. * Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. * DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C's APPLY!

• i2i Recruitment Consultancy
• Salary: Up to £28,000
• Updated: 03-10-2024

Internal Sales Executive Up to £28,000 + bonuses (Dependant on previous experience) Cheltenham  The Company My client is a globally recognised brand for innovation, ambition and high quality. They are an entrepreneurial organization and take pride in their ability to provide innovative products and services to their impressive client-base. The Role This is an exciting opportunity for a passionate individual with a flair for sales and customer service to join an established team and work with a cross section of clients across the UK, developing strong relationships and providing excellent customer service. The successful candidate needs to be high energy, articulate and a self-starter with the desire to develop their sales career within a fast-paced team. • Receive sales enquiries from potential customers and ensure their specific requirements are understood to develop these to a sale • Log all relevant information accurately on CRM system • Keep up to date with company products and services • Recognise opportunity to upsell and cross-sell • Qualify and quote the client as quickly as possible, same day or within 24 hours where possible Essential Skills & Experience: • Experience in achieving and exceeding targets would be beneficial. This could be from retail, hospitality or commercial • Articulate and a fluent communicator both in writing, on the telephone and in person and will have an eye for detail and a desire to ‘get it right first time’ • High energy and a solid work ethic • Confidence and capability to engage with people at all levels • Excellent organisational and time management capability • Self-motivated Benefits: • Monday to Friday role, hours 8:30am – 5pm • Free parking available onsite • Quarterly bonus paid dependant on performance • 23 days holiday (rising after time with company) • Free lunches provided daily Please contact Georgie if this role is of interest Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.

• Hartpury University and College of Further Education
• Salary: £19,360 - £21,945 per annum, based on an FTE of £23,130 - £26,218 per annum
• Updated: 03-10-2024

Wellbeing and Absence Administrator £19,360 - £21,945 per annum, based on an FTE of £23,130 - £26,218 per annum 37.5 hours per week Term Time Only for 38 weeks Permanent About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2023) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas.  A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here. About the Role You will be joining a team of highly driven professionals, passionate about delivering an outstanding service to our college and university students. You will be an experienced administrator able to take accountability for managing the Wellbeing reception area providing a professional, welcoming and empathetic service to students that need access to the range of professional services on offer. A key part of the role will be the monitoring of the residential absence process which is integral to our safeguarding procedures, providing detailed reports for follow up by the team. You will manage the appointments diary for the team when required as well as act as a point of contact for students who wish to access the services. The role will also require liaison with the local doctor’s surgery and organise student prescriptions. You will be involved in organising and promoting wellbeing campaigns and ensuring there is a range of information available on internal and external services both in the Wellbeing Zone and on our intranet systems. About You With a proven track record in administration, you will have excellent interpersonal skills, together with a professional and positive manner. Attention to detail and excellent organisational skills and the ability to work to deadlines on your own initiative are essential. An understanding of safeguarding is desirable. We offer a fantastic package of staff benefits including: Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Enhanced maternity, adoption and paternity leave We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.  The closing date for receipt of applications is Sunday 6th October. Interviews will be held on Tuesday 15th October.   We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK. For further information and to apply online please click on the Apply Now button or call the number to the right of this advert to request documents by post. Please note we do not accept CVs. It is our policy that we do not notify candidates who have been unsuccessful with their application. Therefore if you have not heard from us within four weeks of the closing date, we regret that you have not been successful on this occasion.

• Superdry
• Updated: 03-10-2024

Type: Fixed Term Employed Full TimeReference: 11525Location: Unit 60 The Runnings Cheltenham Closing date for applications: 21.10.24Hours: 37.5 hours per weekSalary: £24,000 per year (pro rata) & benefits The Role As a Customer Service Advisor, you will be the voice of our brand.  Our customers are really important to us, so we are looking for positive, solution focussed people to deliver excellent customer service and enhance their Superdry experience.  We want our customers to find it easy to get the help that they need, and this is why you could be interacting with them in a live chat, by emails or messaging via Facebook.  We no longer have phones so the ability to digitally interact whilst showing your personality is really important to us. Our customer values are to make it easy, take ownership, resolve first time, and to be a human being, and we live and breathe these in everything that we do. As we head into the busiest time of year, we want to expand our existing team and keep on delivering a fantastic service for our customers! We work hard but we also have a lot of fun along the way. Our Superdry Customer Service Team won a national award this year for our approach to hybrid working.  We call it “work it your way” and offer full flexibility for you to work from our Head Office in Cheltenham, from home, or a bit of both if you’d prefer, whatever works best for you!  This includes all training for those people who don’t live locally.  You can work for Superdry from anywhere in the country! You’ll work 5 shifts per week. This will include weekend work which is normally every other Saturday.  You must be fluent in at least one European language (ideally Dutch, French or German), as well as English, written & spoken.  We’ll also consider part time applicants who can work 20 hours or more. We also may have the opportunity for permanent roles and offer an internal Career Path that rewards our Advisors as they grow their knowledge and skills.  Our Head Office in Cheltenham has a wide range of roles and opportunities, and Customer Service is a great way to start your Superdry career.  You Will Fix things when they go wrong for our customers, creating positive experiences when things don’t go to plan. Deliver excellent service whilst also understanding the need to work efficiently and effectively. Be a problem solver aiming to provide solutions for our customers. Have high standards, aiming to resolve our customer enquiries first time. Deliver and exceed personal performance measures to help support the overall Customer Service Department’s objectives over our peak period of the year. Work collaboratively with your manager and colleagues to share feedback and trends that may impact our customer’s experience You Are Fluent in either Dutch, French or German Someone who is customer and solution focused, ideally with some customer service experience but this isn’t essential as full training will be provided. Digitally savvy, able to chat live to customers via Livechat and Social Media, bringing your personality to the conversation. A keen problem solver who can think outside the box. An excellent communicator who can enhance the customer experience and work collaboratively with colleagues.  Computer literate (Outlook, Word, Excel), with good attention to detail and ability to multi-task. Able to bring your personality to the role and be a positive representation of the Superdry brand and customer experience. Fluent in English & one European language, plus if you can speak additional languages even better Based in the UK. Working for Superdry has never been so rewarding… 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme An additional day off to celebrate your Birthday Company Pension scheme All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock A health cash plan is open to all employees. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff. A range of learning and development materials to help you in your career and grow with us A global employee assistance plan in place that you can access anytime you want - it’s free and confidential A range of local discounts with businesses across Gloucestershire At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible. Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.   #LI-SA1 Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.  Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.  We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything? Apply Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment. Back to search

• Studee
• Salary: £22-£24K
• Updated: 03-10-2024

Overview Studee is a start-up in the ed-tech space, we help international students to find their dream university online and universities to find the best students to enrol at their institution. We are looking to add to our team and are currently recruiting for a Customer Support Specialist. The job is hybrid, with 2 days a week in the office in Cirencester and the remainder working from home. If you want to attend the office more frequently you are of course welcome to. Job Specifics As the primary liaison for education agents and universities, the Customer Support Specialist is responsible for efficiently managing all inbound inquiries, including those from students. This role ensures prompt and effective communication through live chat, WhatsApp, and other platforms, addressing queries, resolving issues, and guiding users through the application process. The specialist is key in providing timely updates on application statuses and ensuring all stakeholders receive the necessary support for a seamless experience. Principle responsibilities Manage all customer inbound queries from education agents, universities, and students efficiently, ensuring timely and accurate responses through our customer support channels, live chat, email and WhatsApp. Establishes trusted relationships Resolve customer issues and address queries promptly to the best of your ability Maintain a positive attitude and calmly respond to customers’ complaints Address any issues a student may have through the application process, providing clear and concise information to support their application. Where appropriate, update application statuses queries, ensuring all parties are informed of any changes or necessary actions. Escalating queries and concerns, when necessary Uphold high standards of customer service and support, striving to exceed expectations and improve user satisfaction. Document interactions, issues, and resolutions in our Omni Channel platform (Front) to maintain comprehensive records for follow-up and analysis. Collaborate with other teams to enhance the overall service delivery and resolve complex issues. Continuously seek opportunities to improve processes and customer service strategies based on feedback and performance metrics. Skills Communication Skills Clear and Concise Communication: Ability to explain complex processes in a simple and understandable way, both in writing and verbally. Active Listening: Understanding customer needs by listening attentively to their concerns and responding appropriately. Multilingual Abilities: Given the international nature of the role, proficiency in multiple languages, especially English, would be advantageous Customer Service Orientation Empathy: Demonstrating understanding and care for customer concerns, creating a positive experience. Patience: Handling inquiries and complaints calmly, especially when dealing with frustrated customers. Problem-Solving: Ability to quickly assess situations, identify problems, and provide effective solutions. Technical Proficiency Multi-Channel Support Platforms: Familiarity with customer support tools like live chat, WhatsApp, and CRM systems such as Front. Basic Tech Troubleshooting: Understanding of common technical issues and the ability to guide customers through them. Data Entry and Documentation: Accurate and efficient documentation of customer interactions for tracking and analysis. Time Management and Efficiency Response Time Management: Ability to manage multiple inquiries across different channels while adhering to response time SLAs. Prioritisation: Quickly determining the urgency of different tasks and managing workload effectively to meet KPIs. Cultural Sensitivity Understanding of cultural differences: Awareness and sensitivity to cultural nuances, especially when interacting with international customers. Emotional Intelligence Self-Regulation: Maintaining a positive and professional demeanour even under pressure. Social Awareness: Understanding the emotional state of customers and responding in a manner that fosters trust and satisfaction. Conflict Resolution De-escalation Techniques: Ability to calm upset customers and turn a negative situation into a positive outcome. Benefits 25 days holiday + 1 day extra for every year you stay with us, up to a max of 30 NEST Pension scheme Flexible working hours (core hours are 10am-4pm) Regular all expenses paid social events 5 paid Training days per year. Up to 2 hours for lunch if you need it (you just need to start earlier or finish later) Mental health first aiders available to talk to (it’s OK not to be OK) Dog friendly - if you’d like to bring your dog to the office in Cirencester you can 3 paid days off every year to volunteer Equality, Diversity & Inclusion Statement Studee is a diverse and inclusive place to work where we can all be ourselves. We believe it is important to have team members that not only reflect the communities that we work in but also our customers. Our ambition at Studee is to work together to promote a diverse, equal, and inclusive environment which attracts all candidates. The Company is committed to actively opposing all forms of discrimination. Promotion of our core values We’d like you to understand our core values, embrace and live them. They are: Passionate Open & Honest Accountable Empathetic We want you to be a positive influence on everyone you work with. Please click on Apply Now and email your CV and covering letter.

• GlosJobs.co.uk
• Updated: 02-10-2024

In the current climate, employers are trying new means to encourage the right sort of recruits into their business. One of the most popular media is video, as it really shows what it is like to work with a company. You can trust us to produce a quality video for you. As www.glos.info, we have worked with a professional video producer for 11 years and as a company we regularly film promotional videos for Cheltenham Town Football Club, Start and Grow Enterprise at the University of Gloucestershire, Vision 21 and Over Farm Market, to name a few. So, if you want to find a new way to encourage new staff, why not book us to make a Video View for you.   Here are some of the Video View recruitment videos we have produced for clients: Horsfall House - Minchinhampton - A vibrant & rewarding place to work   Betsy Benn - Cheltenham - An interesting, varied and creative place to work   Broomfield Care - Gloucester - Caring for you in the place you love       How does it work? We will come and film your workplace and team, as well as interview a key member of your staff. You might like us to talk to the recruitment team about the process, or to some of the staff about what it is like to work there. We will then put together a 1-2 minute video for you to use as you like but we suggest: On your adverts on www.GlosJobs.co.uk On your website On your social media channels Anywhere else you promote your vacancies The video will be entirely yours to do as you please and to encourage better quality applicants into your roles.   All for just £400+vat   Or you might like a video without talking and using subtitles and music, as Cheltenham Town Football Club have to promote their corporate hospitality...       So, drop us an email now on office@glosjobs.co.uk or give us a ring on 01242 236608 and you can get started on your new promotional video.        

• GlosJobs.co.uk
• Updated: 02-10-2024

Imagine the scene.... 5.30pm today you receive an alert from www.GlosJobs.co.uk with a list of your dream jobs that have just been uploaded and you get straight on the case and apply before anyone else! That will only happen if you sign up for the Daily Jobs Alert here.   NEW JOBS TO YOUR INBOX AT 5.30pm DAILY - Be first to apply for new jobs from your chosen categories. CLICK THE APPLY NOW BUTTON TO GO TO THE SIGN UP PAGE OR CLICK BELOW Enter your name and email address, then click send. Choose the categories of the jobs that you want to receive by clicking to turn the category from red to green. Make sure that you check your inbox for the verification email and confirm.

• www.glos.info
• Updated: 30-09-2024

How can you increase your profile locally and get more people to visit your website, event and business? Book your Publicity Power Up on www.glos.info and your events or business listings will be: 1. Featured as a homepage listing for 2 days 2. Publicised on Twitter to 18,600+ followers and Facebook to 1,300+ likers in a shout out 3. Highlighted on www.glos.info and www.GlosJobs.co.uk as a “Listing of the day” 4. Mentioned in our weekly newsletter that goes to 18,500+ subscribers You can book: A one off Publicity Power Up A bundle Publicity Power Ups A Publicity Power Up Package - for a quarter, a half or yearly   NEW - YOU CAN NOW UPLOAD YOUR OWN CONTENT ONTO WWW.GLOS.INFO.   Please call or email us now to plan your Publicity Power Up on 01242 700435 or office@glos.info