Customer Service Skills in Cheltenham

• The Bridge - Connecting People
• Updated: 03-10-2024

About Gloucester & Cheltenham Jobs Fair The Gloucester & Cheltenham Jobs Fair is located at the Kingsholm Stadium, Kingsholm Rd, Kingsholm, Gloucester, GL1 3AX. The event attracts a mixture of different employers from various industries, all recruiting for local jobs. The Gloucester Job Fair is a great way to speak with potential employers face-to-face. You can apply for jobs, collect information on employers, ask them questions in-person, and even have a mini interview on the day. Please register for a free ticket pre-event. Tickets are subject to event availability and no tickets are issued on event days. Upon entry, please provide your ticket (Mobile or Printed). Tickets will be scanned on arrival to be able to enter the event. Your ticket admits you entry to the event and MUST be presented at the entrance upon arrival for scanning. Your ticket MUST be valid for the event date you're attending. Your ticket is non-transferable. Your tickets are NOT to be duplicated for the purpose of falsifying entry. The organiser reserves the right to cancel tickets/refuse entry. Check out if the venue has free parking, if you're travelling by car. Top tip - make sure you speak to every exhibitor at the Jobs Fair. You never know what jobs they may have on offer, so, don’t just look at their pop ups and think they're not for you, go and have a chat! Kingsholm Stadium Kingsholm Stadium is a 16,100 seater venue, home to Gloucester Rugby. It was built and opened back in 1891. Why should you attend? Speak directly with employers Get CV advice Get career advice Ask questions to employers on the day Get to see what local jobs are on offer Brush up on your interview skills Conduct interviews on the day with employers Help gain confidence in speaking with HR staff Interested in attending? View our Quick Tips

• Cott's Care Ltd
• Salary: Annual salary of £23,000 to £25,000 after training
• Updated: 03-10-2024

Are you an organised person and have an attention to detail, if so our job in Cheltenham is just for you. You will be: - Scheduling our care worker visits as well as general office admin duties. - Liaising with clients and carers. - Liaising with other office teams and Council Brokerage. - Given full training on specific programs. You will have: - Excellent organisational and time management skills. - Strong attention to detail and problem-solving abilities. - Good communication skills. - Ability to thrive in a fast-paced environment and adapt to changes in need. - Ability to use Microsoft Word and Excel. Cott’s Care is a well-established provider of quality care services across Gloucestershire since 2013. We are committed to creating a friendly and supportive work environment while ensuring that the standard of care provided remains exceptional. Our growth and success are testament to Cott’s Care’s dedication to both their clients and their staff. If you have office experience and feel your skills match those needed this could be the next step in your career. - Casual dress, friendly team. - Full time role office hours - Free parking - Blue Light Card available (NHS Discount Card) - Progression within the company - Personal development plan Please click on Apply Now and email your CV and covering letter.

• Albright IP Ltd
• Salary: Dependent on experience
• Updated: 03-10-2024

Albright IP has an opportunity for a Renewals Administrator (trainee, part-qualified, or qualified) to join a sociable team in our vibrant office in the heart of Cheltenham. It is a diverse role in a friendly and supportive working environment. No prior experience is necessary, but you do need excellent attention to detail. As a Renewals Administrator, you will provide administrative support to our Renewals Team, including preparing and sending reminders to clients, engaging with clients to take their instructions, and to renew patents for clients all over the world. Responsibilities will include: Accurately entering information on our in-house record system and monitoring deadlines Pro-active reminders to attorneys of renewal deadlines Answering incoming calls and answering queries via email, and, over time, giving basic patent advice and guidance to clients Completing official forms by using information in our database to prepare documentation for submission at Patent Offices Liaising with our Accounts Department and invoicing clients appropriately Dealing with incoming post and instructions from clients, associates, patent offices, and actioning accordingly Skills and Attributes: Excellent English language skills, with the ability to correctly interpret written materials Curious and willing to learn Excellent fact checking and excellent attention to detail Ability to use own initiative and be a positive team player with a ‘can do’ approach Competent and knowledgeable in the use of Microsoft Office suite (Word and Excel, in particular) Exceptional organisational skills with the ability to multitask Comfortable working with deadlines Able to deal courteously and efficiently with a wide range of people in a professional environment This role will be mainly performed on-site from our offices in the centre of Cheltenham, with the potential for some occasional remote working when you have gained significant experience. We will support the right candidate to obtain the Chartered Institute of Patent Attorneys Administrator qualification “The Introductory Patent Paralegal Course (IPPC)”, enabling you to formalise and evidence your understanding of the critical importance of meeting legal requirements and deadlines in Intellectual Property law. If you are interested, please send your CV with a covering letter explaining your suitability for joining our team by clicking on Apply Now.

• Superdry
• Updated: 03-10-2024

Type: Fixed Term Employed Full TimeReference: 11524Location: Unit 60 The Runnings Cheltenham Closing date for applications: 21.10.24Hours: 37.5 hours per weekSalary: £24,000 per year (pro rata) & benefits The Role As a Digital Customer Service Advisor, you will be the voice of our brand.  Our customers are really important to us, so we are looking for positive, solution focussed people to deliver excellent customer service and enhance their Superdry experience.  We want our customers to find it easy to get the help that they need, and this is why we interact with our customers via livechat, emails and social media.  We don’t have phones any more so the ability to digitally interact customers whilst showing your personality is really important.  Our customer values are to make it easy, take ownership, resolve first time, and to be a human being, and we live and breathe these in everything that we do. As we head into the busiest time of year, we want to expand our existing team and keep on delivering a fantastic service for our customers! We work hard but we also have a lot of fun along the way.  Our Superdry Customer Service Team won a national award this year for our approach to hybrid working.  We call it “work it your way” and offer full flexibility for you to work from our Head Office in Cheltenham, from home, or a bit of both if you’d prefer, whatever works best for you!  This includes all training for those people who don’t live locally.  You can work for Superdry from anywhere in the country! If you are full time you’ll work 5 shifts per week.  This will include weekend work which is normally every other weekend.  We’ll also consider part time applicants who can work 20 hours or more. You Will Fix things when they go wrong for our customers, creating positive experiences when things don’t go to plan. Deliver excellent service via our Digital channels whilst also understanding the need to work efficiently and effectively. Be a problem solver aiming to provide solutions for our customers. Have high standards, aiming to resolve our customer enquiries first time. Deliver and exceed personal performance targets to help support the overall Customer Service Department’s objectives over our peak period of the year. Work collaboratively with your manager and colleagues to share feedback and trends that may impact our customer’s experience. You Are Someone who is customer and solution focused, ideally with some customer service experience but this isn’t essential as full training will be provided. Digitally savvy, able to chat live to customers via Livechat and Social Media, bringing your personality to the conversation. A keen problem solver who can think outside the box An excellent communicator who can enhance the customer experience and work collaboratively with colleagues.  Computer literate (Outlook, Word, Excel), with good attention to detail and ability to multi-task. Able to bring your personality to the role and be a positive representation of the Superdry brand and customer experience.   Based in the UK. Working for Superdry has never been so rewarding… 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme An additional day off to celebrate your Birthday Company Pension scheme All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock A health cash plan is open to all employees. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff. A range of learning and development materials to help you in your career and grow with us A global employee assistance plan in place that you can access anytime you want - it’s free and confidential A range of local discounts with businesses across Gloucestershire At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible. Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.   #LI-SA1 Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.  Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.  We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything? Apply Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment. Back to search

• Gloucestershire College Courses
• Updated: 03-10-2024

Learners can enrol on a course and start learning within a day or two, and while the course content is on a self-study basis – great for fitting in around work, homeworking and/or family life – all learners have access to support from our dedicated online support team. The Level 2 qualifications are like GCSE grade A*-C or 4-9, so these are great additions to a CV. Plus, each course can be completed in 15 weeks or less, and there are plenty of progression options and related courses available at GC, for those who decide to study further. Click on Apply Now. 

• i2i Recruitment Consultancy
• Salary: Up to £28,000
• Updated: 03-10-2024

Internal Sales Executive Up to £28,000 + bonuses (Dependant on previous experience) Cheltenham  The Company My client is a globally recognised brand for innovation, ambition and high quality. They are an entrepreneurial organization and take pride in their ability to provide innovative products and services to their impressive client-base. The Role This is an exciting opportunity for a passionate individual with a flair for sales and customer service to join an established team and work with a cross section of clients across the UK, developing strong relationships and providing excellent customer service. The successful candidate needs to be high energy, articulate and a self-starter with the desire to develop their sales career within a fast-paced team. • Receive sales enquiries from potential customers and ensure their specific requirements are understood to develop these to a sale • Log all relevant information accurately on CRM system • Keep up to date with company products and services • Recognise opportunity to upsell and cross-sell • Qualify and quote the client as quickly as possible, same day or within 24 hours where possible Essential Skills & Experience: • Experience in achieving and exceeding targets would be beneficial. This could be from retail, hospitality or commercial • Articulate and a fluent communicator both in writing, on the telephone and in person and will have an eye for detail and a desire to ‘get it right first time’ • High energy and a solid work ethic • Confidence and capability to engage with people at all levels • Excellent organisational and time management capability • Self-motivated Benefits: • Monday to Friday role, hours 8:30am – 5pm • Free parking available onsite • Quarterly bonus paid dependant on performance • 23 days holiday (rising after time with company) • Free lunches provided daily Please contact Georgie if this role is of interest Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.

• Superdry
• Updated: 03-10-2024

Type: Fixed Term Employed Full TimeReference: 11525Location: Unit 60 The Runnings Cheltenham Closing date for applications: 21.10.24Hours: 37.5 hours per weekSalary: £24,000 per year (pro rata) & benefits The Role As a Customer Service Advisor, you will be the voice of our brand.  Our customers are really important to us, so we are looking for positive, solution focussed people to deliver excellent customer service and enhance their Superdry experience.  We want our customers to find it easy to get the help that they need, and this is why you could be interacting with them in a live chat, by emails or messaging via Facebook.  We no longer have phones so the ability to digitally interact whilst showing your personality is really important to us. Our customer values are to make it easy, take ownership, resolve first time, and to be a human being, and we live and breathe these in everything that we do. As we head into the busiest time of year, we want to expand our existing team and keep on delivering a fantastic service for our customers! We work hard but we also have a lot of fun along the way. Our Superdry Customer Service Team won a national award this year for our approach to hybrid working.  We call it “work it your way” and offer full flexibility for you to work from our Head Office in Cheltenham, from home, or a bit of both if you’d prefer, whatever works best for you!  This includes all training for those people who don’t live locally.  You can work for Superdry from anywhere in the country! You’ll work 5 shifts per week. This will include weekend work which is normally every other Saturday.  You must be fluent in at least one European language (ideally Dutch, French or German), as well as English, written & spoken.  We’ll also consider part time applicants who can work 20 hours or more. We also may have the opportunity for permanent roles and offer an internal Career Path that rewards our Advisors as they grow their knowledge and skills.  Our Head Office in Cheltenham has a wide range of roles and opportunities, and Customer Service is a great way to start your Superdry career.  You Will Fix things when they go wrong for our customers, creating positive experiences when things don’t go to plan. Deliver excellent service whilst also understanding the need to work efficiently and effectively. Be a problem solver aiming to provide solutions for our customers. Have high standards, aiming to resolve our customer enquiries first time. Deliver and exceed personal performance measures to help support the overall Customer Service Department’s objectives over our peak period of the year. Work collaboratively with your manager and colleagues to share feedback and trends that may impact our customer’s experience You Are Fluent in either Dutch, French or German Someone who is customer and solution focused, ideally with some customer service experience but this isn’t essential as full training will be provided. Digitally savvy, able to chat live to customers via Livechat and Social Media, bringing your personality to the conversation. A keen problem solver who can think outside the box. An excellent communicator who can enhance the customer experience and work collaboratively with colleagues.  Computer literate (Outlook, Word, Excel), with good attention to detail and ability to multi-task. Able to bring your personality to the role and be a positive representation of the Superdry brand and customer experience. Fluent in English & one European language, plus if you can speak additional languages even better Based in the UK. Working for Superdry has never been so rewarding… 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme An additional day off to celebrate your Birthday Company Pension scheme All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock A health cash plan is open to all employees. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff. A range of learning and development materials to help you in your career and grow with us A global employee assistance plan in place that you can access anytime you want - it’s free and confidential A range of local discounts with businesses across Gloucestershire At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work. We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential. We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible. Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.   #LI-SA1 Who we are Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.  Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.  We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything? Apply Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment. Back to search

• www.glos.info
• Updated: 30-09-2024

How can you increase your profile locally and get more people to visit your website, event and business? Book your Publicity Power Up on www.glos.info and your events or business listings will be: 1. Featured as a homepage listing for 2 days 2. Publicised on Twitter to 18,600+ followers and Facebook to 1,300+ likers in a shout out 3. Highlighted on www.glos.info and www.GlosJobs.co.uk as a “Listing of the day” 4. Mentioned in our weekly newsletter that goes to 18,500+ subscribers You can book: A one off Publicity Power Up A bundle Publicity Power Ups A Publicity Power Up Package - for a quarter, a half or yearly   NEW - YOU CAN NOW UPLOAD YOUR OWN CONTENT ONTO WWW.GLOS.INFO.   Please call or email us now to plan your Publicity Power Up on 01242 700435 or office@glos.info