Management Customer Service in Gloucestershire

• The Bridge - Connecting People
• Updated: 03-10-2024

About Gloucester & Cheltenham Jobs Fair The Gloucester & Cheltenham Jobs Fair is located at the Kingsholm Stadium, Kingsholm Rd, Kingsholm, Gloucester, GL1 3AX. The event attracts a mixture of different employers from various industries, all recruiting for local jobs. The Gloucester Job Fair is a great way to speak with potential employers face-to-face. You can apply for jobs, collect information on employers, ask them questions in-person, and even have a mini interview on the day. Please register for a free ticket pre-event. Tickets are subject to event availability and no tickets are issued on event days. Upon entry, please provide your ticket (Mobile or Printed). Tickets will be scanned on arrival to be able to enter the event. Your ticket admits you entry to the event and MUST be presented at the entrance upon arrival for scanning. Your ticket MUST be valid for the event date you're attending. Your ticket is non-transferable. Your tickets are NOT to be duplicated for the purpose of falsifying entry. The organiser reserves the right to cancel tickets/refuse entry. Check out if the venue has free parking, if you're travelling by car. Top tip - make sure you speak to every exhibitor at the Jobs Fair. You never know what jobs they may have on offer, so, don’t just look at their pop ups and think they're not for you, go and have a chat! Kingsholm Stadium Kingsholm Stadium is a 16,100 seater venue, home to Gloucester Rugby. It was built and opened back in 1891. Why should you attend? Speak directly with employers Get CV advice Get career advice Ask questions to employers on the day Get to see what local jobs are on offer Brush up on your interview skills Conduct interviews on the day with employers Help gain confidence in speaking with HR staff Interested in attending? View our Quick Tips

• Department for Work and Pensions
• Updated: 03-10-2024

This event is free to attend, with no registration needed. Request your ticket to book your space by emailing us at Gloucester.EAs@dwp.gov.uk All you need to do is: Arrive between 10am to 12pm Bring a CV if possible (advisable but not essential) Be prepared to chat to different people from our teams The venue offers great access to public transport networks if you're travelling by train or bus, and Pay and Display public parking if you're travelling by car.  

• HOORAY
• Salary: £11.44 - 11.44 per hour + bonus
• Updated: 03-10-2024

Do you want to work for a company where their mission is to be the most exciting, dynamic and trusted wine seller in the world? Are you looking for a temporary position that can provide you with continuous opportunity for career progression and further qualifications that can help with your professional development? Do you want to work for an employer that includes wine tasting as part of your first week of training? Yes? Great, get in touch we have the perfect opportunity for you! Hooray are proud to be working with Laithwaites, a very successful wine retailer, based in Brockworth, to exclusively recruit for several Advisors to join their thriving Inbound, Customer Care Team. The start date for this role is the 7th of October. Benefits: * Generous staff discount. * Free parking on-site. * Realistic and achievable commission structure. * Weekly wine tasting. * Continuous opportunity for career progression and further qualifications. What are the day-to-day responsibilities of the role: * Answering inbound customer calls regarding order enquiries, complaints, subscriptions and storage. * Upselling where possible. * Inputting and updating customer data, using their own bespoke software. * Any ad-hoc administration. Required Skills and Qualifications: * Full training will be provided. * Good MS Office skills (Word, Excel and Outlook in particular). * Strong communication skills, both written and verbal. * Previous experience of working in Customer Service, Hospitality or Retail is desirable. We are offering an hourly rate of £11.44 per hour. Please note, this is a full-time, temporary position, with an anticipated end date of December 2024. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. * Hooray is acting as an agency on behalf of the client for this position. * Our purpose as a business is to pioneer ethical recruitment for a better working world. * Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. * DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C's APPLY!

• Studee
• Salary: £22-£24K
• Updated: 03-10-2024

Overview Studee is a start-up in the ed-tech space, we help international students to find their dream university online and universities to find the best students to enrol at their institution. We are looking to add to our team and are currently recruiting for a Customer Support Specialist. The job is hybrid, with 2 days a week in the office in Cirencester and the remainder working from home. If you want to attend the office more frequently you are of course welcome to. Job Specifics As the primary liaison for education agents and universities, the Customer Support Specialist is responsible for efficiently managing all inbound inquiries, including those from students. This role ensures prompt and effective communication through live chat, WhatsApp, and other platforms, addressing queries, resolving issues, and guiding users through the application process. The specialist is key in providing timely updates on application statuses and ensuring all stakeholders receive the necessary support for a seamless experience. Principle responsibilities Manage all customer inbound queries from education agents, universities, and students efficiently, ensuring timely and accurate responses through our customer support channels, live chat, email and WhatsApp. Establishes trusted relationships Resolve customer issues and address queries promptly to the best of your ability Maintain a positive attitude and calmly respond to customers’ complaints Address any issues a student may have through the application process, providing clear and concise information to support their application. Where appropriate, update application statuses queries, ensuring all parties are informed of any changes or necessary actions. Escalating queries and concerns, when necessary Uphold high standards of customer service and support, striving to exceed expectations and improve user satisfaction. Document interactions, issues, and resolutions in our Omni Channel platform (Front) to maintain comprehensive records for follow-up and analysis. Collaborate with other teams to enhance the overall service delivery and resolve complex issues. Continuously seek opportunities to improve processes and customer service strategies based on feedback and performance metrics. Skills Communication Skills Clear and Concise Communication: Ability to explain complex processes in a simple and understandable way, both in writing and verbally. Active Listening: Understanding customer needs by listening attentively to their concerns and responding appropriately. Multilingual Abilities: Given the international nature of the role, proficiency in multiple languages, especially English, would be advantageous Customer Service Orientation Empathy: Demonstrating understanding and care for customer concerns, creating a positive experience. Patience: Handling inquiries and complaints calmly, especially when dealing with frustrated customers. Problem-Solving: Ability to quickly assess situations, identify problems, and provide effective solutions. Technical Proficiency Multi-Channel Support Platforms: Familiarity with customer support tools like live chat, WhatsApp, and CRM systems such as Front. Basic Tech Troubleshooting: Understanding of common technical issues and the ability to guide customers through them. Data Entry and Documentation: Accurate and efficient documentation of customer interactions for tracking and analysis. Time Management and Efficiency Response Time Management: Ability to manage multiple inquiries across different channels while adhering to response time SLAs. Prioritisation: Quickly determining the urgency of different tasks and managing workload effectively to meet KPIs. Cultural Sensitivity Understanding of cultural differences: Awareness and sensitivity to cultural nuances, especially when interacting with international customers. Emotional Intelligence Self-Regulation: Maintaining a positive and professional demeanour even under pressure. Social Awareness: Understanding the emotional state of customers and responding in a manner that fosters trust and satisfaction. Conflict Resolution De-escalation Techniques: Ability to calm upset customers and turn a negative situation into a positive outcome. Benefits 25 days holiday + 1 day extra for every year you stay with us, up to a max of 30 NEST Pension scheme Flexible working hours (core hours are 10am-4pm) Regular all expenses paid social events 5 paid Training days per year. Up to 2 hours for lunch if you need it (you just need to start earlier or finish later) Mental health first aiders available to talk to (it’s OK not to be OK) Dog friendly - if you’d like to bring your dog to the office in Cirencester you can 3 paid days off every year to volunteer Equality, Diversity & Inclusion Statement Studee is a diverse and inclusive place to work where we can all be ourselves. We believe it is important to have team members that not only reflect the communities that we work in but also our customers. Our ambition at Studee is to work together to promote a diverse, equal, and inclusive environment which attracts all candidates. The Company is committed to actively opposing all forms of discrimination. Promotion of our core values We’d like you to understand our core values, embrace and live them. They are: Passionate Open & Honest Accountable Empathetic We want you to be a positive influence on everyone you work with. Please click on Apply Now and email your CV and covering letter.

• GlosJobs.co.uk
• Updated: 02-10-2024

Imagine the scene.... 5.30pm today you receive an alert from www.GlosJobs.co.uk with a list of your dream jobs that have just been uploaded and you get straight on the case and apply before anyone else! That will only happen if you sign up for the Daily Jobs Alert here.   NEW JOBS TO YOUR INBOX AT 5.30pm DAILY - Be first to apply for new jobs from your chosen categories. CLICK THE APPLY NOW BUTTON TO GO TO THE SIGN UP PAGE OR CLICK BELOW Enter your name and email address, then click send. Choose the categories of the jobs that you want to receive by clicking to turn the category from red to green. Make sure that you check your inbox for the verification email and confirm.

• www.glos.info
• Updated: 30-09-2024

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