Business Administrator Apprentice

Gloucestershire

Line Manager:   Operations Manager
The Length of Appointment: 2 years
Time Commitment: Full-Time (37.5 hours per week)

Background:

Sunflowers Suicide Support, established in memory of Pete Morris, is a rapidly growing charity providing essential support to individuals affected by suicide. Founded and operated by Pete's family, Sunflowers is dedicated to aligning its work with local and national suicide prevention strategies and best practices. In addition to its core mission, Sunflowers conducts intervention and awareness training and hosts various campaigns throughout the year to prevent suicide, spread awareness and support those bereaved by suicide.

Purpose:

The Business Administration Apprentice plays a pivotal role within the Sunflowers team, ensuring the efficient operation of the charity.

Main Responsibilities:

Answering and Managing Communication:

• Respond to calls, emails, and enquiries on behalf of the Charity, taking and forwarding messages as necessary.
• Monitor and manage the main Sunflowers email account, responding promptly to emails.
• Ensure efficient and empathetic processing of new referrals into the service.

Administrative Duties:

• Manage incoming and outgoing post.
• Coordinate filing and general office administration tasks.
• Input data into the charity database.
• Run data reports to support the Charity’s Impact Monitoring.

Document Handling:

• Draft, format, proofread, and print relevant documents.
• Assist in creating and distributing press releases, quarterly newsletters, and updates.

Resource Management:

• Maintain oversight of stock levels of leaflets, booklets, and literature to support individuals affected by suicide.
• Liaise with the Engagement and Fundraising Officer to coordinate effective management of event resources.

Coordination Responsibilities:

• Arrange and coordinate Charity training sessions, including booking venues and liaising with attendees.
• Provide assistance in planning and arranging support services.
• Attend workshops, training, and conferences when required.
• Oversee monitoring and reporting of incoming funds in line with charity processes.

Teamwork:

• Work closely with the Operations Manager to ensure the smooth operation of all areas within the Charity.

Ad-Hoc Tasks:

• Undertake any other duties that Senior Management may require from time to time.

Person Profile:

• Organised and detail-oriented.
• Compassionate and empathetic.
• Excellent communication skills.
• Proactive work ethic with the ability to work independently.
• Proficient in IT with a strong interest in administration.
• Enjoys working as part of a small but growing team.
• Willing to offer flexibility in working hours as needed by the charity.

Skills & Experience:

Essential:

• Excellent IT skills and proficiency in Microsoft 365.
• Proficiency in Microsoft Office, including PowerPoint and Publisher.
• Strong file management skills, including digital file organisation.
• Excellent written and verbal communication skills.
• Keen attention to detail.

Desirable:

• Experience with Microsoft 365 admin centre, including user permission management.
• Previous experience in bid writing.
• Prior experience in IT management, including adding new user accounts and emails.
• Experience with mail-sharing programs and databases.
• Experience in report writing

Support:

The Operations Manager will provide the Business Administration Apprentice with the necessary line management, supervision, support, and guidance to excel in their role.

Please click on Apply Now

To Apply simply click the 'Apply Now' button below and complete the online form including attaching an up-to-date CV.